Front Office Agent (m/f/d)

03 September 2026
100%
Dresden

Job summary

Join us at HYPERION Hotel Dresden, a 5-star gem! Work in a city known for its rich history and vibrant culture.

Tasks

Lead and develop the Front Office team with professionalism.
Ensure an outstanding guest experience through service excellence.
Coordinate operations with Housekeeping and Reservations efficiently.

Skills

Background in hospitality or strong customer service enthusiasm required.
Excellent organizational skills and multitasking abilities.
Fluent English for effective communication with guests.

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About the job

We are Hyperion!

The HYPERION Hotel Dresden am Schloss is an elegant 5-star hotel with 235 rooms. Located right in the heart of the old town, opposite the Dresden Residence and just a few steps from the Frauenkirche, it offers a workplace in a city known for its history, culture and high quality of life.
Those who work here accompany business travellers, city tourists and culture enthusiasts who appreciate an excellent location, upscale comfort and personal hospitality. Whether at the reception, in breakfast service, housekeeping or in the gastronomic areas – the team ensures with professionalism, warmth and reliability that every stay is pleasant and smooth.
The culinary offer includes a varied breakfast buffet as well as an in-house restaurant with regional and international cuisine. A stylish bar complements the offer and invites you to relaxed encounters in the evening.
This house combines the historical significance of Dresden with a modern working environment. Employees create a workplace here where service quality, team spirit and hospitality are felt daily.Apply now as a Front Office Agent (m/f/d) at the HYPERION Hotel Dresden am Schloss and grow with us.

Planned start: 01.10.2026
Employment type: Full-time
Contract type: permanent
Workplace: Dresden

Your future field of responsibility

Professional and disciplinary management of the front office team including duty planning, training and staff development
Active presence in the operational day-to-day business with a warm welcome and professional guest service
Coordination of all processes in the guest area in close coordination with housekeeping, technical services and reservations
Responsibility for cash management, billing, debtor management as well as compliance with legal requirements
Optimisation of reception processes to increase guest satisfaction, efficiency and profitability
Establishment of a professional flow of information as the central contact person for guests, team and colleagues
Conducting training and onboarding of new employees to strengthen the team
Analysis of guest feedback for continuous improvement of the service offer
Solution-oriented complaint management with sensitivity and focus on the essentials

Your profile

Completed training in the hotel industry or first professional experience as a career changer with enthusiasm for guest service
High level of service orientation and the ability to convey a genuine feeling of welcome to guests
Good English skills in spoken and written form for daily communication with international guests
Organisational skills and the ability to master several tasks simultaneously – even in stressful situations

Your benefits

Contract. You will receive a permanent employment contract from the start – for maximum security and planning.
Rest. Your holiday entitlement increases with your length of service – because those who give a lot should also get a lot back.
Celebrations. We give you an extra day off in the month of your birthday.
Growth. With us, you will continuously develop professionally and personally.
Advantages. Your family and friends benefit from attractive employee discounts in all our hotels.
Mobility. For your daily commute, you will receive a travel allowance from us.
Extras. Whether fashion, technology or events – secure exclusive discounts with numerous partners. We look forward to you and your application!
The easiest way to reach us is via the "Apply Now!" button.

Your contact

Sebastian Scholz
Operations Manager

HYPERION Hotel Dresden am Schloss
Schlossstrasse 16
01067 Dresden
https://revo-hospitality-group.com/de/portfolio/hotels/?brand=HYPERION&country=Deutschland&city=Dresden