Head of Customer Service (100%)

About the job

Liestal | immediate start or by arrangement

Do you care about customer needs? So do we.

BGV is more than just an insurance company. We have professionals from prevention, fire brigade, and insurance working together for the safety of the population in Basel-Landschaft. A positive and constructive collaboration shapes our daily work. This way, we combine different perspectives, areas of expertise, and skills. To ensure our customers continue to be served efficiently and customer-friendly tomorrow, we need you as a leader! With your responsible personality, you provide direction to our customer service team and develop it effectively.

What you will achieve with us

• You lead our customer service department with a positive and constructive attitude, both professionally and personally
• You take responsibility for achieving targets and quality management in customer service. You make decisions pragmatically, solution-oriented, and with the necessary discretion.
• You further develop customer service, identify improvement potentials, and implement changes consistently and practically together with your team
• You are an active part of the management team of our insurance business unit, think beyond your own area, and make an important contribution to the further development of our business unit and our company

What you bring with you

• At least five years of experience in leadership and team development
• A people-oriented and constructive leadership style
• Decisiveness and assertiveness, combined with clarity, pragmatism, and sensitivity
• Work experience in customer service or service environments
• Knowledge of business processes. Ideally, you have knowledge of the insurance sector
• Fluent German in spoken and written form.

What to expect from us

• Purpose: Your work contributes to the safety of the population in Basel-Landschaft.
• Security: We not only contribute to safety but are also sustainably positioned.
• Benefits: Market-appropriate salary, above-average social benefits, and attractive additional benefits.
• Flexibility: Flexible working hours and a maximum of one day home office per week are part of our everyday culture.
• Development: We actively support and finance your further training.
• Culture: Respectful and appreciative interaction.

Are we a good fit?

Then send us your application now.

Questions beforehand? Christoph Köppel, Head of Human Resources, will be happy to provide information: 061 927 12 53.