Zug
Career Changer as Customer Advisor in Local Transport – Retraining
- 10 August 2026
- 100%
- Permanent position
- Zug
Job summary
Join our dynamic team and explore various in-demand roles! Enjoy a supportive work environment with attractive benefits.
Tasks
- Engage with customers on and off trains, providing top-notch service.
- Assist with schedules, fares, and connection inquiries to ensure smooth travel.
- Maintain order and safety while collaborating with colleagues daily.
Skills
- Customer service experience preferred, especially in hospitality or retail.
- Strong communication and conflict resolution skills required.
- Proficiency in German (at least B2 level) is essential.
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About the job
We have a variety of important professions that require specialised knowledge. That is why we rely on people who want to reorient and develop themselves professionally, for example after parental leave. You will receive an attractive salary during the retraining. After the career change, you will work on an equal footing with your colleagues.
This is what to expect during the retraining:
- The retraining takes place over 14 weeks full-time (39 hours/week) and consists of theoretical and practical teaching sections
- Throughout the entire retraining, you will have fixed contacts available for your questions
- You will complete the retraining with a theoretical and practical examination
- The training classes consist of about 10 participants
After the retraining, you will take on the following tasks:
- You actively advise and support our customers on and in the train
- You provide timetable and fare information and give details about connecting services and irregularities
- The control and sale of tickets are your responsibility
- You are responsible for order and safety on the train
- With high service quality, you increase the satisfaction of our customers
- Collaboration with colleagues, such as train drivers, service staff or security personnel, is part of your daily routine
Your profile:
- Ideally, you have professional experience in customer service, for example in gastronomy, hospitality, sales or retail, as well as from activities as a flight attendant or in the security sector
- You enjoy dealing with people and have a strong customer and service orientation
- You have acquired good conflict and communication skills in your professional life
- Your written and spoken German skills are very good (at least B2 level)
- The planned, irregular shift work as well as weekend and public holiday work do not bother you
- A valid driving licence class B is an advantage to be punctual at work even outside public transport times
What is important to us:
Benefits
Attractive conditions
Free travel
Leisure sponsored by Bahn
Stability and security
Equal opportunities and self-determined participation of severely disabled and equally recognised persons as well as respectful cooperation are firmly established principles within the DB Group. Therefore, severely disabled and equally recognised applicants are given preferential consideration if equally qualified.
