Lugano
Reception Specialist Receptionist
- 22 July 2026
- 100%
- Lugano
Job summary
Join our team at Best Western Hotel Bellevue au Lac, Lugano! Embrace a vibrant work environment with great benefits.
Tasks
- Manage front desk operations and back-office tasks effectively.
- Provide exceptional service to guests via phone and email.
- Assist with check-ins, check-outs, and guest inquiries seamlessly.
Skills
- Solid hospitality training and several years of reception experience.
- Strong communication skills and a cheerful demeanor.
- Fluency in Italian and German, with English proficiency.
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About the job
Please refer to hotellerie-jobs.com when applyingJob Offer
Job Title Receptionist Category Reception Specialist Workplace Lugano Country Switzerland Start Date immediate Type of Employment Seasonal position What we offerWould you like to be at the forefront of attending to our guests?
At the Best Western Hotel Bellevue au Lac, the Reception is the alpha & omega of the action. The first & last contacts of the guests go through this position. The FRONT DESK is in direct contact with our guests, the BACK OFFICE handles the various requests behind the scenes.
You are the business card of our hotel; most of the first and last contacts of the customer go through our receptionists!
Your winning demeanour, your helpfulness and understanding of customer wishes are crucial for guest satisfaction and ultimately for the success of the hotel!
Tasks
Our employees at the reception work at the front desk and in the back office.
Contacts with potential guests and regular customers until arrival at the hotel by telephone and email, answering enquiries & providing information of all kinds
- Sale of our special offers and our hotel
- Check-in/Check-out, operation of the electronic platform for guest management
- Introduction of guests to our beautiful rooms, the restaurants, the Sala La Panoramica, the swimming pool, the
- Library and the secrets of the hotel, which are intended to make every stay at the hotel unforgettable
- Invoicing, collection, survey about the stay, farewell, handing over the farewell gift
Requirements
We are looking for an upbeat, optimistic, communicative young personality with the following additional qualities:
* Solid basic training with a focus on hospitality
* Several years of experience in a first-class hotel in Switzerland at the reception
* Swiss citizen or holder of a C permit
* Cheerful, natural charisma with the ability to respond to the needs of demanding clientele
* Team player, loyalty to superiors and colleagues
* Flexibility, precision and love of order in the workplace
* Ability to accept criticism and learn, and to keep a cool head even in hectic situations
Languages
- Italian and German spoken and written (ideally bilingual: I/D or D/I)
- Very good knowledge of English
- Good knowledge of French
- Additional languages an advantage (e.g. Spanish, Arabic, Chinese)
