Customer Service Specialist

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Customer Service Specialist (m/f/d) 
 

Location: Zug 

As a Customer Service Specialist (m/f/d), you are the central contact person for pharmacies, clinics, hospitals and trade in Switzerland. You are responsible for operational order processing, handling customer enquiries and ensuring a service-oriented, compliant processing in accordance with pharmaceutical guidelines (especially GDP). 

In this role, you maintain customer and order data in the ERP/CRM system and work closely with interfaces such as Supply Chain, Sales, Quality and Finance. 

As part of our regional Customer Service DACH team, you also actively contribute to overarching projects and the further development of cross-country service processes.  

Your Responsibilities 

• Order Management & Order Processing: Receiving, recording, processing customer orders in the ERP system 

• Customer Support & Hotline: Professional advice and response to enquiries about products, availability, prices and delivery conditions for pharmacies, clinics, hospitals and (wholesale) traders in Switzerland 

• Complaint & Invoice Management: Handling complaints, returns, invoicing and credit notes 

• Interfaces & Logistics: Coordination with logistics partners, distributors and supply chain to resolve transport issues and avoid delivery bottlenecks 

• Compliance & Qualification: Ensuring quality, compliance and correct forwarding of relevant information, for example regarding adverse event reports as well as checking customer eligibility (e.g. for prescription medicines), compliance with GDP standards 

• Participation in projects to optimise service processes and the customer experience within the Customer Service DACH organisation 

Your Profile 

• Experience in Customer Service, Order Management or Supply Chain – ideally in pharmaceuticals, medical technology or cosmetics 

• Completed bachelor’s degree or equivalent qualification 

• Strong service orientation, solution-oriented thinking, structured and precise working style as well as high sensitivity in dealing with pharmaceutical products and regulations  

• Confident handling of ERP systems, CRM systems and MS Office  

• Fluent German skills in spoken and written form as well as conversational French and English skills 

What We Offer

You will work for a company committed to diversity and inclusion and convinced that we achieve better results when we reflect the perspectives of our diverse customer base.

Galderma Laboratories GmbH offers an open culture characterised by mutual respect.