Commercial Development & CRM Lead (80-100%)

About the job

Location: Honau (LU) / Zug-Lucerne Region

Help shape how a Swiss SME grows successfully.

At Neupack, we invest purposefully in modern CRM solutions, more efficient sales processes, and data-driven sales management to successfully shape the next phase of our company development.

To strengthen our team, we are looking for a commercially minded and analytically strong personality who actively helps shape how our sales and customer organisation is managed, measures success, and unlocks growth potential.

You don’t just report on performance. You help shape it.

What makes this position special

This is neither a classic controlling role nor an IT position.

The role combines business development, CRM responsibility, sales management, and business analytics in a key position.

You work closely with management and sales, analyse business potential, optimise sales processes, develop meaningful key figures, and support the implementation of practical CRM solutions.

The technical development is carried out by external specialists. Your task is to define requirements, drive projects forward, and ensure the successful use of the solutions within the company.

Your tasks

Commercial Development & Analytics

• Analysis of customer, product, and sales performance
• Development of KPIs, dashboards, and management reports
• Evaluation of customer profitability, sales effectiveness, and growth potential
• Support in customer segmentation and prioritisation of customer portfolios
• Collaboration in commercial planning and strategic decisions

CRM & Commercial Excellence

• Analysis and optimisation of existing sales and business processes
• Definition of CRM requirements, workflows, and reporting solutions
• Central interface between sales, management, and external CRM partners
• Support in introduction, testing, and continuous development of the CRM landscape
• Promotion of CRM usage and ensuring sustainable user acceptance

Project Management

• Management of CRM and commercial excellence projects
• Coordination of various stakeholders within the company
• Management of projects from conception to successful implementation

Your profile

You currently work, for example, as:

• Sales Controller
• Commercial Controller
• Sales Operations Manager
• CRM Specialist
• Business Analyst
• Business Development Manager
• Key Account Manager with strong analytical skills

What matters less is your current job title and more your understanding of how successful B2B sales organisations work, as well as your enthusiasm for turning commercial insights into concrete improvements.

What you bring

• Strong commercial and analytical skills
• Experience in KPIs, reporting, and performance management
• Experience with CRM systems
• Ability to translate business requirements into practical system and process solutions
• Project management and stakeholder management skills
• Hands-on mentality as well as pragmatic and solution-oriented working style
• Very good German and/or English skills
• French or Italian skills are an advantage

Experience with Salesforce, Power BI, or comparable platforms is welcome but not a requirement.

What we offer

• A business-critical role with visible impact on company success
• High scope for design and great personal responsibility
• Direct collaboration with management and key decision-makers
• Short decision-making paths and an entrepreneurial environment
• Flexible working models
• Attractive employment conditions with a long-term perspective
• The opportunity to actively shape the future of the sales and customer organisation of a successful Swiss SME

Interested?

Then we look forward to receiving your complete application documents including a current photo

Direct applications are preferred. Unsolicited dossiers from recruitment agencies or placement agencies do not entitle to compensation.