Customer Service Specialist

About the job

MADE WITH JOY TO BRING JOY: EVERY PAIR OF GLASSES RECEIVES OUR FULL ATTENTION AND ENTHUSIASM. FROM DESIGN, THROUGH MANUFACTURING TO PACKAGING AND PRESENTATION.

We are a dedicated and growing company in the glasses and eyewear industry, placing great value on precision, reliability, and a collegial atmosphere.

To strengthen our team, we are looking for the following employee:

«Customer Service Specialist»

• Workload: 100%
• Workplace: Wädenswil (ZH)
• Start: possible immediately / by arrangement

Brief description:

In the customer service role, you are responsible for the telephone and written support and advice of customers worldwide as well as processing their enquiries and orders.

Your contribution - this is how you shape our success:

Customer support for a European countryReceiving and processing worldwide telephone and written customer enquiries / ordersRecording orders, credit notes and invoicesDispatch of daily orders & backordersShipping to overseas countries via DHL, Fedex and UPSRecording new customersProcessing returns – stock bookingsTeam representation

Are you our perfect match? Your profile:

Completed commercial trainingExperience in customer serviceVery good language skills in German and English (French and Italian advantageous)Proficient in the use of Microsoft programmes and common IT applications

How we inspire you…

Challenging and varied tasksHigh degree of independence and scope for design in your area of responsibilityA solid employer with its own development and production in Switzerland, distributing premium products worldwide

Do you think we could be a good fit? If you see yourself as a reliable and honest person with a high degree of personal responsibility, we look forward to hearing from you. Please send your complete application documents by e-mail to: hr @gotti.ch