IT Support Engineer Hybrid Workplace (Zurich or Frauenfeld, Home Office)

Witzig Alteco Digital Services operates throughout Switzerland in the fields of Document Services and Digital Workplace.

We support companies in digitising their work environments – with a vendor-neutral portfolio, competent advice, and comprehensive technical support. Around 75 employees ensure that our customers can focus on their core business. True to our motto – "it runs!". In a dynamic, digital world, we stand for reliability, quality, and enthusiasm for solutions.

To strengthen our support team, we are looking for a committed individual as

IT Support Engineer 100% from October 2026 or by arrangement

Hybrid workplace Zurich/Frauenfeld / Home Office

As an IT Support Engineer, you are the central point of contact for our customers regarding technical questions about our printing and document management solutions. You handle support cases from 1st to 3rd level support and, with increasing experience, develop into an important technical contact person for our customers and internal teams.

Your main tasks and responsibilities include:

• Handling, analysing, and resolving support requests and faults in 1st, 2nd, and 3rd level support according to your experience and specialisation
• Administration, operation, and further development of printing, scanning, document, and workflow solutions (e.g. PaperCut, UniFlow, SafeCom, AutoStore, Control Suite)
• Monitoring and operation of printing, infrastructure, and security systems
• Administration of user, permission, and network infrastructures
• Support in IT projects, rollouts, and system implementations
• Close collaboration with internal specialists and service technicians on complex technical issues
• Support of our customers in all language regions of Switzerland
• Participation in on-call duty (remote approx. once a month)

• Completed training in IT or ICT field
• Professional experience in IT support, service desk, or a comparable environment
• Good knowledge of Windows client and Windows server systems
• Enjoy analysing technical problems in a structured way and solving them sustainably
• High customer and service orientation
• Independent, organised, and reliable working style
• Willingness to learn and interest in new technologies
• Team player with a professional manner towards customers
• Very good German skills in spoken and written form
• Good English skills in spoken and written form, additional national languages are an advantage

With us, you can expect more than a classic support job. You will work in a collegial environment with short decision-making paths and an open corporate culture.

We support your professional development and offer you the opportunity to gradually take on responsibility for more demanding support cases and technical topics. In doing so, you will work closely with experienced specialists and gain insights into a wide variety of customer environments.

You can expect modern technologies in the areas of Digital Workplace, document management, print management, and infrastructure, as well as flexible working options between our locations and home office.

Ready for the next stage?

We look forward to your application and your story via the application button on our website.

For further information, please contact Melanie Enriquez, Team Leader Human Resources, +41 52 724 96 78, melanie.enriquez@witzig.ch

We do not use the services of recruitment agencies for this advertisement.