Specialist in Customer Logistics 100% (m/f/d)

About the job

As a specialist in customer logistics, you are a central contact person for the operational management and coordination of our customer logistics activities with a special focus on Valser Service and the spirits sector. You support our internal and external partners with operational, process-related and system-related issues, ensure smooth workflows and drive their continuous optimisation. In doing so, you ensure an efficient flow of information and make a significant contribution to high service quality and customer satisfaction. A key focus of your role is supporting Valser Service with order matters and ensuring professional and customer-oriented order processing.

YOUR TASKS

• Independent support and coordination to ensure orders with a focus on Valser Service and spirits and coordination within the Customer Logistics team

• Identification and independent resolution of problems in unclear or suboptimally defined processes

• Processing, analysing and coordinating disruptions and problem cases

• Handling cross-departmental enquiries, especially in connection with Valser Service, finance, sales, inventory changes and other system-related topics

• Clarification and resolution of problems with incorrect orders as well as handling enquiries from the Customer Logistics area

• Support with various operational and cross-departmental supply chain topics

• Processing and coordination of work cycles and orders (purchase orders)

• Analysis and correction of integration and interface errors

• Preparation of delivery plans for spirits promotions, coordination with customers, as well as coordination activities with the planning department

• Close cooperation with internal and external contacts as well as with customers via e-mail and telephone to ensure a smooth flow of information

• Creation and analysis of reports

• Participation in various projects in the areas of supply chain and commercial

• Building and maintaining contacts with internal and existing external customers

• Support in implementing new processes in the logistics back office to increase efficiency and improve the service level towards customers

• Support in process and system testing for Valser Service and spirits

ARE THESE YOUR SECRET INGREDIENTS?

• Completed studies (university/FH) or a comparable qualification

• At least 3 years of professional experience, ideally in supply chain, logistics, customer logistics or warehouse management

• Good understanding of supply chain processes and goods flows

• Good knowledge of SAP S/4HANA; experience in inventory management, order management and haulages is an advantage

• Knowledge of Salesforce or comparable business applications is an advantage

• Good understanding of system interfaces and integrations

• Experience in analysing and solving process and system problems

• Experience in dealing with disruptions, problem cases or incident management

• Very good MS Office skills, especially Excel

• Independent, structured and solution-oriented working style

• Strong communication and stakeholder management skills

• Confident manner and the ability to deal professionally with different interests and demanding situations

• Analytical understanding as well as enjoyment of numbers and complex contexts

• Holistic, conceptual and networked thinking

• Very good German and French skills, both spoken and written

• English and Italian skills are an advantage

Please apply online and send us your complete application documents including a cover letter and references in a single PDF. We do not accept applications by e-mail. Furthermore, we do not accept dossiers from recruitment agencies for this position.

At Coca-Cola HBC, we are an inclusive employer who benefits from diversity. We offer equal opportunities for all – regardless of origin, religion, age, disability, sexual orientation or gender identity. Become part of our team and help foster a culture where everyone feels included and contributes to shared success.