Mobility Genossenschaft
Rotkreuz
Service Centre Employee (m/f/d)
- 24 June 2026
- 100%
- Permanent position
- Rotkreuz
About the job
Workload: 80% - 100% / Location: Rotkreuz
What is important to you at work?
Co-creation? Self-fulfilment? Meaning? Balance? Challenge?
Co-creation? Self-fulfilment? Meaning? Balance? Challenge?
You get all this at Mobility. Because with us it’s not work, but: MORK – more than just work. As a pioneer of car sharing, we have experience with "changing the world". Do you want to help shape the transport transition in Switzerland and the path of Mobility? Then apply for this versatile role, where you can support our customers with advice and assistance and strengthen Mobility with your drive.
Your tasks
- You support our customers by phone in German, French and English and competently assist them with all concerns regarding reservations, vehicle use, products and services
- You handle customer enquiries about our diverse product portfolio, provide competent information and find solution-oriented answers – from questions about vehicle use to invoices and other administrative matters
- In our value stream organisation, you are part of an interdisciplinary team and actively help shape the further development of our processes and customer experience together with product managers, developers, analysts and other specialists
Your profile
- You have a commercial education or training as a customer dialogue specialist and experience in telephone customer service
- Your mother tongue is German or French, and you have very good spoken skills in the other language. English skills at B2 level complete your profile; Italian is an advantage
- You are enthusiastic about telephone customer contact, convince with your strong customer orientation and quick comprehension – and are ready to work flexibly in shifts from Monday to Friday between 08:00 and 20:00.
Note: Depending on your experience and strengths, the focus of the role is either more on advising and selling our products or on supporting reservations and service requests. Together we will find the right focus for your profile.
"I look forward to the communicative collaboration with you as my counterpart, where we can exchange ideas and support each other. Customer enthusiasm will be palpable as our DNA for everyone."
Jeannette Bossart, 24h Service Centre
Mobility as an employer
Mobility as an employer is characterised by appreciation and respect. Our employees are our core competence, which we actively challenge and promote. We set high standards and provide individual support with targeted measures so that daily challenges can be handled independently and with commitment. Among other things, the unique corporate culture contributes to employees enjoying their work. Let yourself be convinced by the Mobility spirit and contribute to a meaningful business idea.
Mobility as an employer is characterised by appreciation and respect. Our employees are our core competence, which we actively challenge and promote. We set high standards and provide individual support with targeted measures so that daily challenges can be handled independently and with commitment. Among other things, the unique corporate culture contributes to employees enjoying their work. Let yourself be convinced by the Mobility spirit and contribute to a meaningful business idea.
Excited and curious for more?
If you have any questions, I am happy to help.
Jeannette Bossart
If you have any questions, I am happy to help.
Jeannette Bossart
Platform Team Customer Service
j.bossart@mobility.ch
