Clerk (m/f/d) Customer Service 80-100%

About the job

Providing people with high-quality bandages, orthoses, orthopaedic insoles and medical compression stockings - that is our mission.

From people for people: With commitment and passion, around 2,600 employees worldwide work to get people moving. Our family business is one of the market leaders in the medical technology sector not least because of this.

In Switzerland (Oberrohrdorf AG) we are a sales organisation including our own logistics and currently employ 25 people.

We are growing and are looking immediately to strengthen our customer service with a:

Clerk (m/f/d) Customer Service 80-100%

THIS IS WHAT YOU CAN LOOK FORWARD TO

• Healthy Swiss company with sustainable growth
• Excellent reputation and top quality products
• Varied tasks in an exciting working environment
• Open feedback culture and short communication channels
• Modern working and attractive employment conditions
• Opportunity for personal and professional development

YOUR AREA OF RESPONSIBILITY

• Receipt and processing of all customer enquiries as well as incoming customer orders (specialist dealers, pharmacies, doctors, clinics etc.)
• Handling of credit notes and returns
• Maintenance of customer, article and master data in the ERP system
• Active sales and field service support
• Customer correspondence and invoicing / dunning runs
• Support with projects
• Close cooperation with logistics, product and marketing management as well as other internal departments
• Depending on your strengths and interests, further tasks can be taken on

YOUR PROFESSIONAL PROFILE

• Commercial training or comparable qualification
• Experience in internal sales/customer service or order management
• Confident handling of MS Office and ideally experience with ERP/CRM systems
• Native German speaker as well as good oral and written French skills (B2)

YOUR PERSONAL PROFILE

• Enjoyment in systematically recording and processing customer orders
• Careful, structured and efficient working method with high accuracy of data entry
• Enjoyment of daily customer contact as well as friendly and solution-oriented communication
• Team player and flexible

If you feel addressed, please send us your complete application documents (CV and certificates).

We look forward to getting to know you!

Our Benefits

Salary / Working Hours

• 13th month salary
• 40-hour week
• KTV and UVG 100% paid by us + UVG supplementary private department
• Pension fund: 60% employer / 40% employee
• For part-time: pension fund with proportional coordination deduction

Holidays

• 25 days holiday - increasing entitlement with age
• Additional public holidays: 1 May, 24 and 31 December (offered by the company)
• Up to 4 days health bonus

On Site

• Parking space in the company underground car park
• Free drinks in the office

Further Education

• Financial and time support for training and further education

Health

• Free flu vaccination
• Membership of the supporters' association at the Paraplegic Centre Nottwil