Engagement, Change & Learning (ECL) Lead

About the job

Engagement, Change & Learning (ECL) Lead: International Business Transformations / Program Management / Veeva CRM / Adobe Marketing Automation / Pharmaceutical/biotechnology / Change Management / English

Project: For our client based in Basel, we are looking for an Engagement, Change & Learning (ECL) Lead.

Background:
We have made significant progress in Customer Engagement (CE) over the past 5 years, building a strong foundation through internal transformation initiatives focused on people, process and technology. In order to achieve the next evolutionary step established a Next Generation Customer Engagement (CE) program named ELEVATE. Within ELEVATE we aim to deliver the capabilities needed to realize the One Pharma Strategy (OPS) and look across people capabilities, core & common process and advanced technology to drive holistic customer experience for enhanced patient outcomes to achieve stronger commercial impact. Within Pharma, we are mobilizing the ELEVATE program with the goal of making our customer engagement smarter, faster and more impactful. We will do this by working together to embed customer-centric mindsets and governance, omnichannel capabilities and clear E2E workflows - powered by a Next Generation CE technology platform that supports enterprise-wide collaboration at scale.

The ECL Lead is responsible for developing and leading the overarching Engagement, Change, and Learning (ECL) strategy for the transformation portfolio, translating business goals into an actionable plan that drives business readiness and user adoption. As the leader of the ECL function, you will provide strategic direction and operational oversight, managing its integrated plan, budget, and resources, and representing the function in key leadership forums. To execute this strategy, you will oversee the network of local implementation teams to drive readiness and manage and energize the global Change Agent Network. You will design and implement the comprehensive learning strategy, partnering with internal strategic partners (like enterprise learning CoEs) to co-create sustainable solutions. This will be done in close collaboration with the Communications lead to ensure a consistent stakeholder engagement plan. Finally, you will establish key metrics to monitor adoption and act as the primary liaison to align with other major strategic initiatives (eg, FoM, HCX), ensuring a cohesive experience for the organization.

The perfect candidate brings over seven years of experience leading the people-related aspects of large, international business transformations, particularly within complex matrix organizations. Additionally we are looking for someone with solid expertise in managing complex programs and coordinating interdependencies in fast-paced, large-scale deployment settings. Candidates with demonstrated track record in driving the implementation of Veeva CRM and/or Adobe Marketing Automation solutions are in high demand.

Tasks & Responsibilities:
• Hold accountability for the overarching ECL strategy, ensuring all strategic business goals are translated into actionable business readiness and adoption plans.
• Ensure the connectedness of the local implementation and deployment teams (e.g., Business Implementation Squads) with overall ECL function and enable effectiveness by empowering them to drive readiness on the ground.
• Govern the stakeholder engagement plan, including the partnership with the Communications lead to develop and execute a unified, compelling narrative.
• Lead the activation and effectiveness of the global Change Agent Network, building and mobilizing a successful network of business champions to drive grassroots adoption.
• Oversee the global learning strategy and training curriculum, from needs analysis to the final design and delivery of all materials.
• Establish the measurement framework for adoption and business readiness, including the metrics and feedback channels required to measure success and proactively address resistance.
• Manage the strategic alignment with other Roche initiatives (e.g., FoM, HCX), ensuring all change and communication plans are aligned to provide a cohesive experience.
• Drive sustainable capability building by partnering with internal Centers of Excellence (e.g., enterprise learning) to embed new skills and processes within the business.
• Secure the integration with Deployment and Business Operations teams, ensuring all readiness, training, and communication activities are perfectly synchronized with go-live and "program-to-run" transition plans.

Must Haves:
• University Degree in Communications, Psychology, Business, or a related field. An MBA or other graduate-level degree is a plus.
• 7 years of experience in leading the people-side of large-scale, international business transformations, especially in a matrixed environment. A strong understanding of complex program management and the ability to manage dependencies in a fast-paced, large-scale deployment environment.
• Proven Experience of driving deployment of Veeva CRM and/or Adobe Marketing Automation
• 5-10 years of experience in pharmaceutical/biotechnology or a closely related, regulated industry.
• 3 years of direct people leadership or 10 years of matrix leadership of distributed teams (e.g., managing change networks or implementation squads) and
a proven ability to lead and inspire both direct and matrixed teams, fostering a sense of shared purpose and empowering local champions to drive change.
• Extensive expertise in Change Management methodologies (e.g., Prosci) and a proven track record of designing and executing end-to-end change strategies especially for large-scale, global technology-enabled transformations
• Proven experience in Learning & Development, including needs analysis, curriculum design, and delivery of modern, blended learning programs for global audiences.
• Demonstrated ability to develop and execute Strategic Communication & Stakeholder Engagement plans for complex, global programs that build momentum, manage expectations, and inspire action.
• Deep Organizational Acumen, with a strong understanding of how global functions, regions, and affiliates operate and interact.
• Strong Program & Dependency Management skills, with the ability to integrate the ECL plan with a fast-paced deployment timeline.
• VACC mindset and an openness to Roche's new ways of working.
• Able to travel globally +10% of the time.
• English fluent is a MUST, other languages are a big PLUS (e.g. French, Spanish, Italian, German)

Reference Nr.: 924787
Role: Engagement, Change & Learning (ECL) Lead
Industrie: Pharma
Location: Basel
Pensum: 100%
Start : Asap (latest Start Date: 15.04.2026)
Duration: 2.5++ Years
Deadline: 04/03/2026

If this position has piqued your interest, please send us your complete resume. If this position does not quite match your profile and you would like to receive other positions directly, you can also send us your resume via this ad or to jobs[at]itcag[dot]com.
Contact us for more information about our company, our positions, or our attractive payroll-only program: +41 41 760 77 01.
About us:
ITech Consult is an ISO 9001:2015-certified Swiss company with offices in Germany and Ireland. ITech Consult specializes in placing highly qualified candidates for temporary staffing in the fields of IT, life sciences, and engineering. We offer temporary staffing and payroll services. This is free of charge for our candidates, and we do not charge any additional fees for payroll services.