Support Team Leader

About the job

Do you want to be a permanent part of a committed team?
Work across teams on diverse projects?
And get to know and advise the employees of our clients in Switzerland?
Then apply now!

Your daily routine

To ensure the operation of our Enterprise Software applications (OpaccOXAS, OpaccERP, OpaccEnterpriseCRM, OpaccEnterpriseShop) in the daily business of our clients, you will take on the following tasks:

• Personnel and professional leadership of the support team with over 10 employees
• Managing personnel and deployment planning as well as conducting individual meetings with employees
• Ensuring and building a solution-oriented support organisation
• Participating in handling escalated calls
• Supporting the daily business of support (1st and 2nd level)
• Ensuring 1st level support for the system platform of our GU clients
• Further training, education and strength-based promotion of employees
• Continuous optimisation of support processes, tools and internal documentation
• Conducting call reviews and support briefings with our clients

Your background

To grow professionally and personally with this role, you bring the following:

• Solid basic training with further education or studies in (business) informatics or similar
• Leadership experience of specialist employees
• Enjoyment in planning and organisation
• Team player, resilient and able to think and work in contexts
• High social competence and joy in leading a high-performing team
• Experience in a comparable role, especially in the enterprise software (ERP, shop) environment

Our benefits

And of course, we offer you:

• Flexible working hours, annual working time and sabbaticals.
• A top modern workplace.
• Valuable training opportunities and equivalent models for specialist and leadership careers.

We

We want to change the working world with our Extended Enterprise Software through seamless digital collaboration between employees, business partners and systems. As a Swiss company, we rely on long-term partnerships with customers and around 200 employees.