<p>ICT Supporter (m/f/d) – Service Desk | ITIL | Microsoft 365 | Entra ID</p>
- 27 August 2026
- 100%
- Bern
Job summary
Join us as a Metallbauer/in in Weinfelden, creating precise metal constructions. Enjoy a supportive work environment with exciting projects.
Tasks
- Fabricate metal structures and components in the workshop.
- Process steel and other metals based on technical drawings.
- Weld, cut, drill, and assemble various components.
Skills
- Completed training as a Metallbauer/in EFZ or similar.
- Technical understanding and craftsmanship.
- Reliable, independent, and team-oriented work style.
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About the job
ICT Supporter (m/f/d) – Service Desk | ITIL | Microsoft 365 | Entra ID
For a client in the energy sector in Bern, we are looking for a reliable and service-oriented individual as an ICT Supporter at Professional or Senior level.
In this role, you are the central point of contact for users, receiving faults and service requests, analysing them in a structured manner, and ensuring proper initial processing, prioritisation, and forwarding. The focus is on professional support, high service quality, and stable operational processes in an environment with critical infrastructure.
Tasks:
* Receiving, analysing, and recording faults and service requests via telephone and ticket portal
* Handling and resolving known faults in first-level support
* Ensuring a high first-time resolution rate
* Triaging, prioritising, and forwarding complex requests to second-level support or specialised expert teams
* Following up on open tickets and ensuring transparent communication
* Managing user accounts, permissions, and group policies in Active Directory and Microsoft Entra ID
* Maintaining and updating solution guides and documentation in the knowledge base
* Contributing to the continuous improvement of support processes according to ITIL
Experience:
* Completed basic training as an IT specialist EFZ with a focus on platform development or system technology, or an equivalent qualification
* Several years of experience in ICT support, service desk, or user support
* Solid knowledge of Windows 11, Microsoft 365, Active Directory, Microsoft Entra ID, client hardware, and common ITSM ticketing tools
* Experience in incident management as well as structured recording, handling, and forwarding of faults
* Good knowledge of ITIL processes, ITIL v4 Foundation certification is an advantage
* High customer and service orientation as well as professional interaction with users
* Structured, solution-oriented working style and resilience in a mission-critical environment
* Clear and understandable communication with users, support teams, and expert teams
* Team player, reliable, and empathetic personality
* Fluent German skills in spoken and written form as well as English skills are an advantage
Reference no.: 925150DO
Role: ICT Supporter (m/f/d)
Location: Bern and region
Workload: 80-100% (100% onsite)
Support hours: 07:30-16:30
Start: 01.09.2026
End: 31.12.2027
If this position has piqued your interest, please send us your complete dossier via the link in this advertisement. If this position does not suit your profile well and you wish to receive other positions directly, you can also send us your dossier via this advertisement or to jobs[at]itcag[dot]com. Contact us for more information about our company, our positions, or our attractive payroll-only programme: +41 41 760 77 01.
About us:
ITech Consult is a Swiss company certified according to ISO 9001:2015 with branches in Germany and Ireland. ITech Consult specialises in the placement of IT candidates for contract work. We were founded in 1997 by IT professionals and therefore know how important professional support is when searching for and working on projects.
