Sales Assistant m/f/d 38.5h

About the job

Company Description

Job Description

As a sales assistant, you are the friendly face that welcomes our customers and embody the heart of our brand. With us, you will have the opportunity to provide our customers with the best service in every respect. From sales conversations to support at the checkout, in the fitting room and throughout the store, you contribute to improving the shopping experience. Additionally, your responsibilities include handling deliveries, restocking inventory and presenting the current collection. Your role is crucial in creating inviting experiences for our customers and showcasing the best of our brand. With warmth and enthusiasm, you accompany our customers on their journey and offer genuine support and proactive service to encourage and inspire them. Together with your team, you create moments that matter. Previous experience in customer service and product knowledge is desirable but not mandatory.

Qualifications

• Customer orientation: You enjoy interacting with people and are committed to providing excellent service.

• Adaptability & flexibility: You respond quickly and effectively to changing priorities and customer requests.

• Action orientation: You act proactively, take initiative and complete tasks with quality.

• Communication skills: You show genuine interest in people, communicate clearly and listen actively to understand perspectives and needs.

• Willingness to learn: You are open to feedback and always seek opportunities for development.

• Brand enthusiasm: You have a passion for our brand and collection and enjoy sharing this enthusiasm with customers.

• Flexibility in work schedule: You are willing to work at different times, including evenings and weekends.

Additional Information

This is a permanent full-time position with a contract of 38.5 hours per week.

Please apply with your CV as soon as possible. Due to data policies, we only accept applications via the career page.

Desirable but not mandatory

• Knowledge of store operations and customer service through previous retail experience

Benefits

We support our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you enjoy a 20% employee discount on all brands of the H&M Group - both in stores and online. Additionally, all employees participate in our H&M Incentive Program (HIP), which rewards your contributions and supports your growth within the company.

More information about the H&M Incentive Program can be found here.

Additionally, employees based in Switzerland receive:

• 25 days annual leave

• External counselling for personal and professional challenges

• Corporate benefits

• Pension plan

• 13th month salary

Inclusion & Diversity

At the H&M Group, we are committed to creating and maintaining an inclusive, diverse and equitable work environment. Our teams consist of a variety of people who share and combine their knowledge, experience and ideas. Diverse teams positively impact how we approach challenges, what we consider possible, and how we work with our team members and customers worldwide. Therefore, all aspects of diversity are considered in our hiring process.

Company Description 

ARKET offers essential collections for women, men, children and home – complemented by a seasonal vegetarian café. Inspired by simplicity, nature and slow living, ARKET combines fashion, interior objects and food that are carefully made and curated.