VISILAB ZÜRICH BAHNHOFSTRASSE – Welcome & Customer Care

About the job

VISILAB ZÜRICH BAHNHOFSTRASSE – Welcome & Customer Care

Are you a passionate host who loves welcoming people and delighting them with first-class service? Then you are exactly right with us!

With the reopening of our location on Zurich's Bahnhofstrasse, we are creating a special place centred around vision, style, and personal consultation. For this, we are looking for a committed, warm, and service-oriented personality for the area of Welcome & Customer Care.

You are the first face of VISILAB and significantly shape the first impression of our customers. With your open, attentive, and professional manner, you ensure that our customers feel welcome and well cared for from the very first moment.

Your role goes far beyond the classic reception: you accompany our customers throughout their entire visit, recognise their needs, coordinate customer flow, and together with the sales team, ensure a consistently positive and high-quality customer experience.

You are a host, central contact person, and an important interface between our customers and our team.

Your tasks

• Warm and personal reception of our customers
• Active care and accompaniment of our customers throughout their entire visit
• Ensuring a first-class and consistent customer experience
• Recognising individual customer needs and proactively responding to wishes and concerns
• Coordinating customer flow and professionally managing waiting times
• Ensuring personal, attentive, and service-oriented customer care
• Contact person for customer concerns and support with individual needs
• Organisation and coordination of customer appointments
• Close cooperation with the sales team to ensure smooth operations
• Supporting the team with administrative and organisational tasks
• Ensuring a neat, stylish, and inviting reception and lounge area
• Active participation in shaping and further developing our welcome and customer care processes at the new location

What you bring

• Joy in dealing with people and personal care
• A warm, open, and pronounced host personality
• A high degree of service orientation and a keen sense for customer needs
• A confident, well-groomed, and likeable appearance
• Strong communication skills and enjoyment of personal customer contact
• Organisational talent and the ability to keep an overview even in busy situations
• A proactive, independent, and solution-oriented working style
• Enjoyment of working in a dynamic team
• Enthusiasm for a modern, stylish, and high-quality environment
• Experience in customer care, customer experience, reception, hospitality, upscale retail, or sales is an advantage

What we offer you

At VISILAB, you will find a modern and inspiring working environment where quality, innovation, style, and personal consultation are at the centre.

You have the special opportunity to be part of our new location on Zurich's Bahnhofstrasse from the very beginning and actively shape its opening and development.

You will become part of a committed team that aims to set new standards in customer experience and offer our customers a special visit.

You can expect:

• An attractive workplace at one of Switzerland's most famous shopping addresses
• The unique chance to help shape a new location from the start
• A modern and high-quality store concept
• A varied and responsible role with plenty of customer contact
• A motivated, committed, and collegial team
• A professional and appreciative working environment
• Opportunities for personal and professional development
• A long-term perspective within an established company

You are our business card!

Do you enjoy welcoming people, recognising their needs, and offering them a special customer experience?

Are you a host by conviction, think service-oriented, and want to actively contribute to ensuring that our customers feel well cared for at VISILAB from the first to the last moment?

Then we look forward to getting to know you and making our new location on Bahnhofstrasse a special experience for our customers together with you!