Specialist in Practice Processes, Basel Agency

About the job

Die Ärztekasse Genossenschaft is one of the leading companies in practice administration. It supports doctors, attending physicians, group practices as well as healthcare providers (physiotherapists, osteopaths, psychologists, etc.) with IT industry solutions and comprehensive service packages. From appointment administration through the fully structured electronic medical record to the billing system, the entire practice process is mapped. It also relieves the practice assistants with various service packages. To continuously maintain this service,

we are looking for you immediately or by arrangement as

Specialist in Practice Processes, Basel Agency

Workload: 80-100%

Start: immediately or by arrangement

Duration: permanent

Workplace: Basel

Main tasks

Have you had enough of taking blood, X-rays and bandages? Are you interested in digitalisation in healthcare? Do you enjoy working with computers and helping others to use practice software? Then we have exactly the right challenge for you!

As a Specialist in Practice Processes, you competently implement our training concepts methodically and didactically for our doctors, therapists and medical assistants. You are the business card of Die Ärztekasse, confidently guiding our customers through the learning process and the implementation of processes in their practice.

• You act as a Single Point of Contact (SPOC) for the customer and competently and professionally accompany them to their goal.
• You conduct a detailed and comprehensive needs analysis with the customer for the chosen software solution.
• Independent coordination, planning, active follow-up and execution of onboarding requests are part of your daily tasks.
• Practice-oriented and effective introduction and training of customers in the chosen software solution.
• Conducting consulting assignments on site at the customer (practice support).
• Contributing to the development of new training offers.
• You are responsible for the administrative support of the training sessions and contribute to the creation of learning content in various formats.
• Willingness to continuously familiarise yourself with our current and future software tools.

Requirements

• MPA / medical secretary desirable
• Prior knowledge of our software or further training in adult education (methodology and didactics) is an advantage
• Knowledge of Tardoc and tariff systems of the Swiss healthcare system
• Knowledge of a second language (English or French)
• High customer orientation and enjoyment of customer contact and training
• High resilience during peak times
• Computer literate
• Very good oral and written communication skills
• Familiar with modern learning methods or willingness to learn and apply such methods
• Willingness to travel within the German-speaking part of Switzerland (approx. 40 – 60%)

Further information

We offer a challenging environment with a dynamic team of motivated employees and flat hierarchies. After comprehensive and thorough introduction to your area of work, you can independently carry out your tasks. You will always find support in your daily work within the team.

We look forward to receiving your application!

Please send your application by email to recruiting@aerztekasse.ch.