Stadt Luzern
Luzern
Specialist in Resident Services (90-100 %)
- 21 October 2026
- 90 – 100%
- Permanent position
- German (Fluent)
- Luzern
About the job
Do you want to combine office work with a meaningful activity and put customers first?Specialist in Resident Services (90-100 %)
Your Tasks
- You advise our diverse clientele both at the counter and in the call centre.
- You manage the residents' register and ensure the correct regulation of registration matters. This includes handling all issues related to registrations, deregistrations, changes of address, and residence regulations for Swiss and foreign nationals.
- You issue various official documents and provide information within the framework of data protection regulations.
- You engage in projects to further develop resident services and the entire population services, for example in the areas of digitalisation and improving customer service.
Your Profile
- You have completed commercial training and have experience in the service sector.
- Ideally, you have worked in a residents' registration office and completed relevant further training, such as the federal specialist certificate in public administration or a comparable qualification.
- You impress with your positive attitude, can empathise with our customers, understand their needs, and respond in a customer-oriented manner.
- You present yourself confidently and kindly, work conscientiously and responsibly, actively contribute, and are open to new things.
- You think entrepreneurially, act sustainably, and value teamwork.
- You communicate very well in German and English. Additional foreign language skills are an advantage.
The population services include resident services, the regional civil registry office, elections and voting, and the citizenship department. With our 35 employees, we embody the "Service public".
With over 2000 employees, 1200 teachers, and more than 60 apprentices in 12 professions, the City of Lucerne is one of the largest employers in the region – and at the same time approachable and friendly. Together, we are committed to the city and its population. We offer plenty of scope for creativity and foster an uncomplicated working atmosphere. We promote mobile working as well as internal and external training. And: the compatibility of family and career is a core concern for us.
