Zürich
Intern for Customer Experience and Organisation (50-60%)
- 03 December 2024
- 50 – 60%
- Permanent position
- Zürich
Job summary
Join KnowS, a vibrant community marketplace focused on sharing talents. Be part of a diverse team that values safety and sustainable growth.
Tasks
- Handle customer inquiries through live chat and email support.
- Monitor platform activities to enhance community engagement.
- Conduct user tests to optimize platform functionality.
Skills
- Motivation to learn and grow, with strong communication skills.
- Proficiency in Microsoft Office and technical tools.
- Fluent in German, with good English skills.
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About the job
About us: KnowS is more than a marketplace – it is a community that brings people together. Our mission: to share talents, knowledge and skills easily and securely. With over 50,000 members, we build on diversity, security and sustainable growth.
To further advance our vision, we need you! As part of our team, you will have the chance to take on responsibility from the start, contribute new ideas and grow with us. Together we shape the future of our platform and create real added value for the community. To strengthen our team, we are immediately looking for an intern for Customer Experience and Organisation (50-60%).
Your tasks:
- Handle customer enquiries: Support and advise via live chat and email as well as assist with problem solving.
- Monitor platform activities: Develop and implement measures to promote the community.
- Conduct user tests: Prepare, carry out and document tests to optimise the platform.
- Sales promotion: Plan and implement sales measures, e.g. through flyer campaigns.
- Data analysis: Evaluate data and create reports to analyse business trends and identify new potentials.
- Content creation: Write and publish blog articles to inform and inspire the community.
The following requirements are desirable:
- Willingness to learn and motivation: You want to develop yourself and make a difference together with the team.
- Personality: You are independent, communicative, committed and bring a proactive mindset.
- Technical skills: You have good knowledge of Microsoft Office (PowerPoint, Word, Excel); experience with other tools is a plus.
- Language skills: Very good German and good English skills (spoken and written).
What to expect:
- Dynamic startup atmosphere: Work in a creative and innovative environment where every input counts and flat hierarchies encourage exchange.
- Diverse tasks: Experience varied and challenging tasks that help you grow personally and professionally.
- Flexible working hours: Enjoy the freedom to arrange your working hours flexibly, including opportunities for home office.
- Central location: Our office is located directly at Zürich Wipkingen train station – flexible workplace arrangements are possible.
Send us your CV with your motivation by email to job@knows.com.
