Co-Manager of Customer Service 60 to 100 %

29 June 2026
100%
Permanent position
Zürich

About the job

For our Zurich Europaallee branch, we are looking for a Co-Team Leader Customer Service 60 - 100 % starting 1 October 2026 or by arrangement. In a team of three leaders, you will take on the role of co-team leader. Together, you will lead the approximately 15-member customer service team in our largest branch at Europaallee in Zurich. All team members share the same goal: to provide our customers with the best customer service for their questions and concerns. Are you interested in a varied position full-time or part-time? Then read on...

YOUR SPECIALITY AS CO-TEAM LEADER

Taking responsibility for the team and supporting team members both personally and professionally. This matters to you.
Creating a positive customer experience and actively participating in day-to-day operations both at the front and in the back office (about 50% of the workload). That’s you.
Networking with the team, internal interfaces, and suppliers. Your thing.
Exchanging knowledge and ensuring know-how within the team. The best thing in the world.
Participating in projects, shaping, optimising, and implementing processes. Great!
Taking on additional tasks in branch operations and stepping into various roles. You enjoy that.

THIS IS YOU

Several years of leadership experience, ideally in retail and/or customer service. Evident in your profile.
Enjoying encounters with people and contact with our customers in Zurich. These are your priorities.
Developing employees and providing targeted support. This is necessary.
Digitally savvy and proficient in common MS programmes. Of course.
Assuming a role model function and living the company philosophy. You are used to this.
Your environment describes you as communicative, resilient, and solution-oriented. Definitely.
New organisational models and agile working methods inspire you.
Outdoors on travel or outdoor adventures. Your passion.

YOUR BENEFITS

A shared spirit of outdoor enthusiasts that can move mountains
Generous shopping discounts and attractive benefits with partners
Above-obligatory and part-time friendly social benefits
A 40-hour week or flexible working time models (depending on the model, up to 7.5 weeks’ holiday per year) and the possibility of unpaid leave
Loyalty bonus (holiday or money) every 5 years
Employee events from outdoor cooking to bivouac tours
And much more

Right equipment in your rucksack? Does this role as Co-Team Leader Customer Service in part-time or full-time in Zurich appeal to you?

Then we look forward to your online application.
#getoutbutright

WHO WE ARE

Transa Backpacking AG has been the competence centre for high-quality travel and outdoor equipment for over 45 years. Around 500 employees live the motto "Get out. But right." We are organised in circles and use the patterns of Sociocracy 3.0 – this ensures employees are deployed according to their skills. In the branches in Zurich, Basel, Bern, Lausanne, Lucerne, St. Gallen, Vevey and Winterthur, the two outlet branches, as well as the station business Yosemite in Zermatt, you will find over 42,000 products from around 550 brands. Should products ever be damaged, we take care of them in the repair workshop in Zurich Altstetten.

MORE INFORMATION

If you have any questions, please feel free to contact Jürg from the Zurich Europaallee branch: juerg.luethi@transa.ch (please do not send your application by email for data protection reasons)

We would like to fill this vacancy as Co-Team Leader Customer Service full-time or part-time without the support of personnel service providers.