Reception Advisor - Branch Network and Online Banking - Villeneuve-D'Ascq, Hauts-de-France, France

About the job

Reception Advisor

Your daily tasks

Providing the best customer experience, that is your mission!

Welcoming Isabelle and advising her on her daily banking operations, advising Mehdi on the services available to facilitate his payments, or supporting Sarah in opening a youth savings account for her son… Every day you welcome, guide and advise customers to best meet their needs and simplify their banking experience.

You join a welcoming, supportive team and your manager will guide you throughout your journey to develop a high level of expertise recognised among our advisors.

Specifically, you will be expected to:

· Ensure a warm and professional welcome to customers

· Assist customers in managing routine banking operations and develop their autonomy by promoting digital services to guarantee a smooth and satisfying experience.

· Offer advice by recommending products and services tailored to each customer's needs (savings accounts, cards, remote banking…) which will gradually allow you to build a portfolio of individual clients

· Analyse your clients' financial situation and the risks associated with the operations and investments you propose

· Participate in promotional campaigns and take on commercial challenges

Could it be you?

Above all, it is your personality that we will appreciate!

• With excellent interpersonal skills, you listen to your clients and make their satisfaction your priority

• You know how to persuade and demonstrate pedagogy towards your clients

• Dynamic and positive, you enjoy working in a team and show adaptability in all circumstances

• Organised and rigorous, you know how to prioritise your actions

You hold a Bachelor’s degree (Bac+3) in banking, finance, or commerce.

Your initial professional experiences have revealed your taste for customer relations and you wish to develop your commercial sense.

More than a job, a springboard

Becoming a Reception Advisor at SG means being the first point of contact for customers and contributing to their smooth and pleasant experience at the reference bank for customer satisfaction. You will benefit from personalised training, and your success will give you access to a dynamic career with the possibility to evolve towards new roles such as Customer Advisor.

Joining SG offers many benefits:

Remuneration package (fixed, variable, profit-sharing, participation), remote working, additional leave and RTT, monetisable Time Savings Account, company catering and/or meal vouchers, advantageous parental policy, banking benefits, health insurance and provident fund, Works Council (CSEE)…

How to join us?

1. You apply and your application is successful, congratulations!

2. You complete our selection tests

3. You attend an interview with an HR representative and an operational manager

4. Congratulations! You quickly sign your contract and join your new team

Why choose us?

With 1,400 branches and 25,000 employees throughout France, SG is the retail bank of the Société Générale group. At SG, you can develop your skills and deepen your expertise in an environment that combines challenge and kindness, offering you constant support from your manager and HR officer and the benefits of a large group. At SG, our success is based on team spirit, diversity and the complementarity of our professions. Committed alongside our clients and aware of our role to play, we support them in their development projects.

Joining SG means joining a team of talents, committed to their clients and focused on the future. At SG, grow your ambitions.