Lead - Last Mile Excellence
About the job
<p><div>Your Tasks</div><br><ul><li>Coordination and monitoring of all support cases (ticketing, prioritisation, escalations)</li><li>Active assistance in 1st and 2nd level support</li><li>Main responsibility for RMA processes (handling, communication with manufacturers)</li><li>Planning and accompaniment of service and maintenance rounds</li><li>Ensuring SLA/response times towards customers</li><li>Optimisation of support processes, workflows and customer experience</li><li>Interface between technology, project management and customer</li><li>Coordination of logistics, goods receipt and dispatch</li></ul></p><br><p><div>Your Strengths</div><br><ul><li>Completed training in a technical field, preferably as a multimedia technician, media technician, IT or technical/commercial EFZ</li><li>Experience in customer service or an administrative role</li><li>Strong customer and service orientation</li><li>Technical understanding (advantageous: AV, video conferencing or event technology, IT)</li><li>Proactive, solution-oriented and structured working style</li><li>Interest in process optimisation and further development in customer service</li><li>Fluent German, good English, French advantageous</li></ul></p><br><p><div><b>Questions about the position</b></div><br>Philipp Balmer<br/>CEO<br/>+41 78 643 40 22<br/><br/>We do not wish to receive enquiries from recruitment agencies.<br/><br/>We look forward to your online application.</p><br><p><div>About us</div><br>ActVisual GmbH is the leading provider throughout Switzerland for innovative complete solutions in the fields of unified communication, audio-video integration and communication technology! For over 20 years, we have specialised in innovative video conferencing services and plan and install state-of-the-art audio/video technologies for board and conference rooms as well as multifunctional auditoriums. Our customers include international large companies as well as hospitals and judicial authorities throughout Switzerland.</p><br>