ICT Service Desk Employee (80-100%, m/f/d)
Sercon AG Services & Consulting
Kriens
Key information
- Publication date:11 February 2025
- Workload:80 – 100%
- Contract type:Unlimited employment
- Place of work:Kriens
Job summary
Join achermann as a First Level Support specialist! Be part of a dynamic team committed to customer satisfaction.
Tasks
- Handle customer queries and classify incidents efficiently.
- Provide solutions for basic issues via phone and email.
- Ensure communication for escalations to 2nd Level Support.
Skills
- Technical background in ICT or IT with relevant experience required.
- Strong communication skills in German and English.
- Ability to work independently and in a team.
Is this helpful?
Your Job
- Receive and classify fault reports and inquiries from customers
- Handle simpler fault reports via phone and email (First Level Support)
- Escalate to 2nd Level Support if necessary and ensure communication with customers
- Inform customers about planned maintenance windows and the status of larger disruptions
- Assist in maintaining ICT services in our own data center and at customer sites
- Regularly check system monitoring services for disruptions (PRTG)
- Plan and document the work
You Bring
For this position, we are primarily looking for a person who is passionate about IT and wants to work and develop in the IT field for many years. You love telephone customer contact and work independently, reliably, and solution-oriented. In customer contact, you convince with your high communication skills and the necessary patience. You enjoy working in a team and are flexible and resilient. You have successfully completed a technical basic education (ICT specialist or computer scientist) and have already gained experience in IT. Additionally, you speak and write in fluent German and can communicate well in English.
We Offer
A cool job in a collegial, committed, and qualified team. With the provided freedom, you can make an impact with your innovative approach – even beyond team boundaries. We also offer you attractive employment conditions such as flexible working hours and support your professional development.
Would you like to become part of the achermann family and inspire our customers together with us? Then send your complete application dossier by email to talent@achermann.swiss .
We look forward to hearing from you!
