Customer Guide

About the job

Sabrina, Head of Customer Services, is looking for committed customer guides who enjoy interacting with people and take pleasure in helping others.

Helping people. Moving Basel. Earning a little on the side. Sounds good? Whether during your studies, alongside your current job, or as a new role in a later phase of life: As a customer guide at BVB, you are an important contact person for our passengers. You support them directly on site, provide orientation, and ensure they reach their destination comfortably. Look forward to a meaningful and varied role paid by the hour, allowing you to earn a little extra.

• Active customer support and advice on questions about the BVB network and timetable
• Informing passengers about changes in operations
• Security and dispatch duties at major events
• Support in conducting passenger surveys
• Ensuring efficient and friendly customer communication

• German language skills at C1 level in speaking and writing, additional foreign languages are an advantage
• Good knowledge of BVB operations and network is an advantage
• Willingness to work under various weather conditions and at different times
• Convincing communication skills and a high level of conflict resolution abilities
• Team orientation, strong self-reflection, and independent working style

Luca will guide you through the application process and support you with any questions about the position or BVB as an employer.

Luca Allegra
Recruiting & Employer Branding Partner