Baar
Application Support Engineer DMS (m/f/d)
- 10 October 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- 6340 Baar
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
Application Support Engineer DMS (m/f/d)
A leading Swiss company in the field of document management and digitalisation offers efficient, scalable solutions that modernise workflows and promote compliance. The user-friendly software enables companies to optimise the archiving and management of documents. A team-oriented culture, flexible working hours and numerous training opportunities create an attractive working environment for professionals.
Role:
Do you enjoy systematically analysing technical problems and reliably getting software solutions up and running? In this position, you support customers with application questions related to document management systems (DMS) and enterprise content management (ECM). You investigate faults, document solutions and work closely with internal specialist departments.
With increasing experience, you will take on further tasks in customer consulting and learn to configure and implement software solutions. This gives you the opportunity to gradually develop from application support towards DMS consulting.
Responsibilities:
Handling technical customer enquiries via telephone, email and ticket system
Analysing, narrowing down and reproducing software errors in test environments
Investigating Windows server environments, logs, services and interfaces
Independently handling support cases and structured escalation of more complex problems
Documenting causes of errors, solutions and technical insights
Participating in tests, updates and further development of software solutions as well as gradually supporting customer appointments and training sessions
Qualifications:
Experience in IT support, software support or application support
Basic knowledge of Windows server environments and good technical understanding
Ability to analyse errors in a structured manner and document solutions comprehensibly
Basic knowledge of SQL; simple queries and data analyses are advantageous
Very good German skills; French skills are advantageous for supporting French-speaking customers
Independent, reliable and customer-oriented working style as well as interest in software, consulting and professional development
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Baar
Contact
Diego Barth,
+41443852145
