Meier Tobler AG
Schwerzenbach
Technical Specialist (m/f) Fossil Support
- 23 October 2026
- 100%
- Permanent position
- German (Fluent)
About the job
You with us. Simply good.
Are you ready to join around 1300 colleagues in leading building services technology into the future? Whether at the forefront, in the middle of operations, or behind the scenes - Meier Tobler has exactly the right dream job for you.
We want you with us as a
Are you ready to join around 1300 colleagues in leading building services technology into the future? Whether at the forefront, in the middle of operations, or behind the scenes - Meier Tobler has exactly the right dream job for you.
We want you with us as a
Technical Specialist (m/f) Fossil Support
We have plenty of great tasks for you:
- You competently answer technical customer enquiries about oil and gas heating systems as well as the supported commercial products by phone and email based on fault patterns and controller data
- You professionally assess complex customer concerns and complaints and develop optimal solutions together with the service back office and chief technicians
- You always inform our customers clearly about the next steps, necessary clarifications, and possible measures
- You actively support our service technicians with technical questions, faults, settings, and systematic fault finding
- You assist product managers and spare parts management with technical product questions as well as identifying suitable spare parts, replacement solutions, and technical alternatives
- You manage and actively develop our Tech.Doc knowledge platform by creating replacement lists, checklists, and technical notes
- In case of high fault volumes on the hotline, you pitch in directly, take on deputising roles, and conduct targeted on-site interventions at problem systems to keep your practical knowledge up to date
- You promote know-how in the service back office through your present technical support, coaching, training, and practical knowledge transfer
For our shared success, you bring:
- a technical basic education in HVAC or building services technology (e.g. as a heating installer or service technician) as well as experience in fossil heating systems (oil/gas)
- solid professional experience in fossil energy systems (oil/gas) and ideally experience in technical customer service or specialist support
- enjoyment in daily, active exchange with various internal and external stakeholders and the ability to explain complex technical matters simply and understandably
- strong skills in systematic fault finding and a convincing high level of service and customer orientation
- fluent German skills (spoken and written) and preferably language skills in French and/or Italian are highly desirable
- good ERP knowledge, ideally in SAP, is an advantage
Does all this fit you? Excellent! Then we want to get to know you. Apply now online with complete & meaningful documents (cover letter, CV, work references, and diplomas/certificates).
Do you have questions? Andrea Zweifel will be happy to answer them for you.
