IT Project Manager

About the job

Meanquest is an IT services company founded in 1995 that now has more than a hundred people.

Based in Ecublens, Meyrin and Givisiez, it deploys its expertise in five key areas: infrastructure, support, Cloud solutions, security and recruitment.

An IT company like ours relies on the commitment and know-how of its talents to provide quality customer service.

We support our teams in their development by offering great career prospects and provide them with a pleasant working environment based on autonomy.

We regularly look for profiles eager to get involved in the development of our company.

As part of strengthening our teams, we are looking for a

IT Project Manager

Responsibilities:

• Collaborate with Account Managers during the design phase of the commercial proposal, with engineers during the technical design of offers and with the Middle Office team to ensure good coherence of the client offer.
• Structure projects and implement rules (tools, methodology, indicators) according to client/internal needs
• Organise and lead project committees
• Supervise and coordinate all project stakeholders
• Ensure maintenance and monitor project progress
• Ensure compliance with service commitments, resources deployed on contracts and manage onboarding for service clients.
• Track tickets and manage daily communication between clients and internal teams
• Coordinate the entire contract lifecycle, from proposal to client decommissioning
• Train and support the client in taking ownership of the product/service
• Manage crisis situations, complaints and client cancellations
• Write reports and update client accounts.
• Monitor and report service performance (define content and implementation methods of services through SLA and SLR descriptions, OLA, ensure follow-up of action plans and analyse and evaluate KPIs)
• Identify and implement improvements in service management and quality
• Ensure the impact of any change on service level, particularly on service level commitments and operational agreements (internal and subcontracting).

Profile sought:

• Minimum 3 years experience in a similar IT project manager role
• Mastery of project management methodology
• Knowledge of ITIL fundamentals (certification a plus)
• Ability to mobilise, coordinate and manage technical teams
• Proactive in continuous service quality improvement
• Strong customer service orientation and excellent interpersonal skills
• Resilience and ability to work under pressure, even in stressful situations
• Ability to summarise and approach situations calmly.
• Driving licence required
• French C2 required and English B2 minimum

Not all listed skills are required to apply.

Why apply?

• A dynamic and committed team
• Great opportunities for professional development and continuous training
• Pleasant, modern and friendly premises
• A lively company life with regular internal events
• Possibility of remote work 

Interested in this opportunity? Do not hesitate to apply and come join us!

#LI-EF

Sector: IT

Position: IT / Technology

Type of employment: Permanent contract