Emil Frey AG
Glattbrugg
Customer Care & Dealer Support Specialist - 60%
- 22 September 2026
- 60%
- Permanent position
About the job
What you should know about us
The Emil Frey Group is not only a Swiss family business with over 100 years of experience, but also one of the leading companies in the automotive industry. Quality, tradition, innovation and customer orientation are the pillars of the company. The focus of activities lies on the import of car brands, the operation of garages, the logistics of spare parts and accessories, as well as the provision of financial services. The Emil Frey Mobility AG is a competence centre for integrated mobility services around the car. This includes vehicle insurance, but also our own financing companies.Customer Care & Dealer Support Specialist - 60%
What to expect:
- You make a difference in the customer experience
You accompany our customers throughout their entire journey and ensure positive experiences with every telephone and written enquiry. - You are the first point of contact
Whether leasing, insurance or contract questions: you advise competently, solution-oriented and with great passion. - You keep the threads together
You are responsible for both the accuracy of our customer data and the contract termination process, ensuring that our customers also have a positive experience at the end of their contract term. - You support our garage partners
As an important interface between customers, garages and internal departments, you provide advisory support on questions about products and processes. - You actively shape things
Together with internal teams, you design new processes, contribute your ideas and help to continuously improve our services and procedures.
What you bring with you:
- Commercial training or comparable experience in customer contact
- Very good German and Italian skills in spoken and written form (French is a big plus)
- Enjoy helping people and finding individual solutions
- Communication skills, empathy and a confident manner
- Enthusiasm for digital working methods and modern technologies
- Positive energy, team spirit and the motivation to make a difference together
Why you should start with us:
- Exciting tasks with a lot of personal responsibility
- Individual training and development opportunities
- Attractive discounts on vehicles, insurance, services and much more
- At least 25 days holiday
- Modern working environment with room for ideas and initiative
- Long-term prospects in a successful Swiss company
Ready for the next step?
Then become part of our team and help shape the mobility of tomorrow with us. We are looking for people who communicate with passion, take responsibility and want to make a difference every day.
Let's create great customer experiences together.
