Specialist Customer Excellence

About the job

To meet our high quality standards, we rely on specialised and professional responses to complex and particularly challenging customer concerns. In this position, you contribute to the individual resolution of such issues and systematically analyse the underlying patterns. In doing so, you make a valuable contribution to the development of measures to achieve sustainable improvements.

To ensure optimal customer care, you bring a great deal of empathy and quality awareness and rely on solution-oriented communication at all levels.

What to expect:

• You handle demanding customer concerns and ensure individual advice and high customer satisfaction.

• You support our customers with all questions regarding data protection and ensure that their concerns are handled in accordance with legal requirements.

• You create and edit texts, arguments and FAQs that provide our customers with clear and understandable information.

• You actively participate in quality assurance measures and thus contribute to the continuous improvement of our service offering.

What we are looking for:

• You have completed vocational training.

• Very good French skills (at least C1) spoken and written and good German skills (at least B2) spoken and written.

• You have already gained several years of experience in the customer sector.

• You have good user knowledge in dealing with ERP and CRM systems.

• A high quality awareness as well as competent and goal-oriented orientation are important to you, and you communicate at all levels.

Benefits:

• Five weeks’ holiday with the option of seven weeks and holiday purchase

• Flexible working time models and mobile office options

• Paid day off on your birthday

• A market- and performance-oriented salary

• Numerous discounts, e.g. mobile phone subscription, digital TV, bicycle rental, car purchase

• Comprehensive free offer in the field of health promotion (coaching, Health Coach app, flu vaccination, various training sessions)

• Possibility of unpaid leave for up to six months

• Additional half days off before certain public holidays

• Employees recruit employees: bonus up to CHF 2,000

• Comprehensive training and further education offer (leadership training, mentoring, development programmes, language courses, sales academy, self-competence, methodological competence, project management, change management and much more)

• Free digital subscriptions as well as discounted print offers