Commercial Internal Sales Assistant (m/f/d)

About the job

High-temperature and refractory technology have been our speciality for over 50 years. We advise, procure, produce, and install for companies in plant engineering and for operators of industrial plants both domestically and abroad.

Kapyfract AG is the Swiss market leader in refractory technology: trade, production, and installation.

We are looking to strengthen your team at the earliest possible date with a

Clerk for Office Management, Industrial Clerk, Freight Forwarding Clerk or similar as
Commercial Internal Sales Assistant (m/f/d) Sales Internal Service / Order Processing
Workload: 100%

As an internal sales assistant (m/f/d), you will coordinate order processing, export, logistics, and purchasing, handle customer orders in the ERP system, and ensure smooth operations in the internal service.

Your Responsibilities

In this position, you will take on a central role in the commercial processing and coordination of customer orders as well as logistical processes. Your main tasks include:

• Recording and processing incoming customer orders in the ERP system büro+
• Handling complaints and ensuring customer-oriented solutions
• Creating delivery notes and outgoing invoices
• Preparing and creating export and customs documents
• Planning and coordinating upcoming deliveries
• Coordinating and initiating orders in purchasing
• Checking, posting, and documenting goods receipts
• Organising collections and creating transport orders
• Monitoring and tracking delivery dates and supplier performance

Your Profile

• Completed commercial training (e.g. clerk for office management, industrial clerk, freight forwarding clerk (m/f/d) or comparable)
• Experience in order processing, internal service, or logistics is an advantage
• Initial leadership experience of a small team is desirable
• First experience with an ERP system would be beneficial
• Knowledge of human resources is desirable
• Structured, reliable, and independent working style
• Generalist thinking, organisational skills, and high service orientation
• Good communication skills in dealing with customers, suppliers, and internal interfaces
• Good German language skills, both spoken and written
• French language skills are an advantage, both spoken and written
• English language skills are an advantage (especially for export processing)

We Offer You

• A responsible and varied role in commercial internal service (100%)
• Close cooperation with sales, purchasing, and logistics
• Modern work equipment and structured processes
• A collegial working environment with short decision-making paths
• Development opportunities within the company
• 13th salary / free parking / close to public transport

Your Application

Please send your qualified written application to the following address:

Kapyfract AG
Attn: Mr Bichsel
Diessenhoferstrasse 14A
CH-8252 Schlatt TG

For any questions, please contact Mr Markus Bichsel directly:

Telephone +41 (0)52 647 00 21
or mobile +41 (0)78 241 52 61

www.kapyfract.ch