AXA Versicherungen AG

LAUSANNE

Care Management Specialist

  • 09 July 2026
  • 100%
  • LAUSANNE

Job summary

Join AXA in Lausanne and shape the future of customer operations! Experience a flexible work environment with great benefits.

Tasks

  • Manage customer cases in Care Management, ensuring satisfaction.
  • Mediation during workplace conflicts and support integration.
  • Advise employers and employees on health-related issues.

Skills

  • Experience in claims handling and a relevant insurance qualification.
  • Fluent in French; good German/English is a plus.
  • Confident negotiator with strong interpersonal skills.

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About the job

80 - 100%, Lausanne / Smart Working Shape your future with us! In the Customer Operations sector, you participate in shaping the customer experience for those who have suffered a claim and receive benefits. Our clients are at the centre of our concerns and we seek, together with them, a solution tailored to their needs. By systematically applying the motto "Customer first", we guarantee very high customer satisfaction. What awaits you Case management in Care Management (clarification and implementation of client requests with insured persons) Mediation in case of workplace conflicts Support for integration Advice to employers and employees in case of illness/accident throughout French-speaking Switzerland Negotiations and coordination with service providers, legal representatives, authorities, official services, social and private insurers, as well as other stakeholders Clarification of complex situations in the field of accident and illness, including on-site discussions and documentation of conclusions. What you bring Several years of experience in claims in personal insurance Federal diploma in private or social insurance, or similar training Perfect command of French (including writing); good knowledge of German and/or English is an advantage Comfortable in human contacts, independent and results-oriented Confident, skilled in negotiations and able to assert yourself What we offer We are convinced that satisfied employees achieve better performance. That is why we offer salary supplements that provide tangible benefits beyond the ordinary. Flexibility and freedom: Smart Working (flexible work model), annual working time, five weeks' holiday (six weeks from age 50), two additional weeks of holiday every five years, possibility to buy up to ten additional days of holiday per year Work-life balance: family-friendly meeting times, 22 weeks maternity leave, eight weeks paternity leave, subsidies for childcare, company family allowances, leave days for caring for relatives or in difficult personal situations Pension and insurance: an attractive pension fund offering extended supra-mandatory benefits and savings options, and up to 30% discount on insurance products Flexible benefits: AXA Shareplan (employee participation), CHF 500 per year on the Swibeco benefits platform, discounted lunch or Lunch Card, Smart Working allowance of CHF 200 per year Mobility: reimbursement of half-fare travelcard, Reka-Pay up to CHF 1000 per year (20% discount), fleet discounts, free electric charging station, AXA bikes to borrow The right work balance: free health checks, health weeks every year, various physical activity offers (online and on-site), massage offers, rest rooms, Employee Care, online health portal, various seminars and events on health prevention and mental health Development: three days for individual training, wide range of learning and development, free coaching, financial participation in continuing education, promotion of internal mobility, talent development offers, seminars for over 55s (AXA Horizon), engagement in communities on various topics, participation in innovative projects (Innoday, AXA Hackathon, UnConference), two days dedicated to volunteer missions (environment and social) Your future workplace Chem. de Primerose 11 - Google Maps Send your application! Do you have questions or need help? Do not hesitate to contact Sonia Bra, Head of WeCare French-speaking Switzerland by email at sonia.bra@axa.ch. More information on the application process is available here. Diversity and inclusion are values dear to AXA Open-mindedness, tolerance, respect for what differentiates us as well as what unites us, these are the essential characteristics of collaboration at AXA Switzerland. We wish to promote equal opportunities and remove barriers in the recruitment process. If you need help or individual adjustments due to a disability, neurodivergence and/or a health problem, you can contact the Recruiting team at any time: hr.recruitinggd@axa.ch. Learn more About AXA At AXA, we believe that everyone has the potential to actively contribute to shaping the future. Our goal is to create a dynamic, encouraging and progressive work environment that stimulates and inspires you. With a culture marked by peer collaboration, trust and diversity. With our modern working conditions, we want to take into account the needs of our employees and help you develop your strengths, take responsibility and engage within your team for new ideas. You will thus be able to grow personally and shape the world of tomorrow with us, protecting what really matters. Would you like to know more about AXA as an employer and immerse yourself in our work universe? Then you are in the right place on our Career page. Video We look forward to your application! For administrative and data protection reasons, only complete application files (CV, certificates, etc.) sent using the online application link will be considered. We do not accept recruitment agency applications for this position.

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