Clerk: Mailroom 100% (a)

Publication date:22 October 2025
Workload:100%
Place of work:Zürich

Job summary

Join ISS as a Sachbearbeiter:in Mailroom, where we create optimal work environments. Enjoy a dynamic team and modern workplace!

Tasks

Manage daily mail processing, including scanning and archiving.
Sort and distribute packages while handling client requests.
Maintain internal databases and assist with administrative tasks.

Skills

Commercial education or equivalent experience in customer service.
Fluent in German and English, with MS Office proficiency.
Strong customer focus and attention to detail.

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About the job

Clerk: Mailroom 100% (a)

At ISS, we all call ourselves Placemakers. Our goal is for our customers to find an optimal environment at their workplace and feel comfortable. Our 14,200 employees/Placemakers have a high level of service understanding to meet the different customer needs. We fulfill these according to the highest quality standards.

Do you want a central and responsible role in a motivated team with a lot of trusting customer contact? An international, demanding, and dynamic environment is exactly what you are looking for? Do you like to work in a structured and precise manner and always keep an overview? Look forward to a versatile activity and a top modern workplace with very good public transport connections! We are excited about you!

Working hours: Monday to Friday (usual office hours)

Your main tasks:

- Scanning, digital delivery, and archiving of daily incoming mail and preparing outgoing mail
- Sorting, recording, and distributing registered mail and packages
- Managing customer orders in the area of scanning and archiving with corresponding documentation, tracking, and monitoring
- Visiting various physical archives throughout Switzerland and monitoring archive destruction at external locations
- Maintaining the internal database and updating lists and documentation
- Handling customer concerns both personally and with the help of the internal ticket system in a hub function between suppliers, customers, and other locations
- Various administrative tasks in the back office

Your profile:

- Commercial or comparable training or several years of experience in a similar position in the service sector
- Business fluent German and English skills, spoken and written
- Proficient in MS Office and willingness to familiarize yourself with specific applications for mail processing and archiving
- Strong customer and service orientation
- Structured, careful, and efficient way of working
- Quick comprehension, networked thinking, high independence, and high sense of responsibility
- Flexibility and willingness to provide substitutions within the team

Ready for us? We are ready for you!

Every day at ISS Switzerland, we work to ensure that offices, laboratories, airports, production facilities, train stations, schools, and hospitals function and are livable. Our 14,200 employees create living spaces throughout Switzerland where over a million people feel comfortable and can develop every day. ISS stands for innovation, service quality, and direct customer relationships. As an employer, we rely on fair employment conditions, equal pay for equivalent work, and secure jobs. Appreciation is more than a promise for us – it is reflected in our five programs and in over 200 training and development opportunities. Because those who bear responsibility must also offer perspectives – and without us, many things would not work.