IT Operations Specialist 80-100% (a)

About the job

EMIL EGGER AG is one of the leading Swiss logistics companies and offers its customers a comprehensive range of services in the areas of general cargo, heavy cargo, and warehouse logistics. Currently, around 800 employees work at 11 locations for renowned clients from industry, commerce, and trade.

You want to work in IT support - but not stand still? With us, you combine solid support skills with first steps towards system engineering. 

• Together with your team (approx. 5 people), you support around 800 users in 1st and 2nd level support
• You classify and prioritise tickets and regularly take on the dispatcher role
• You work with modern tools such as Jira, Confluence, and remote solutions (e.g. TeamViewer, AnyDesk)
• You ensure clear, solution-oriented communication with users
• You document thoroughly and comprehensibly
• You support IT projects related to workplace, infrastructure, and mobile devices

• You actively participate in the operation and monitoring of our IT systems
• You work with technologies such as Microsoft 365, Active Directory, Azure, Intune, VMware, and monitoring tools
• You take on ad-hoc tasks – from client and workplace issues to network tasks
• You manage modern workplace environments including mobile device management
• You work closely with experienced system engineers and develop your professional skills
• You contribute ideas and help continuously improve processes and systems
• You liaise with internal departments and act as a technical interface

• Education in computer science (EFZ, HF, FH) or a comparable practice-oriented background
• Initial experience in IT support and/or system environment
• Good knowledge of Microsoft 365, Windows client environments, and Active Directory
• Azure, Intune, or MDM knowledge is a plus
• Ideally experience with Jira and Confluence
• Independent, structured, and service-oriented working style
• Enjoyment in contact with users and interest in technical contexts
• Fluent German language skills
• Driving licence category B

• An ideal development opportunity towards system engineering
• Combination of support, operations, and technical further development
• Modern IT environment with a focus on Microsoft technologies and workplace
• Training opportunities and active promotion of your development
• 80–100% workload, 5 weeks holiday
• Family-oriented corporate culture with short decision-making paths
• Modern workplace as well as parking and company vehicles if required

Ready for the next step?

Then we look forward to receiving your application.