Portfolio & Business Intelligence Manager Centre of Competence Claims Personal Insurance (m/f/d)

Welcome to your future!

55,000 colleagues in 215 countries and territories. Together on the path to rethinking insurance every day – and shaping the future for everyone. Welcome to a strong community where you make a difference from the very beginning. Together we continue to develop!

For our Centre of Competence Benefits Personal Insurance team, we are looking for someone who is eager to actively shape change, take responsibility, and build something together that makes an impact.

If you enjoy building a consistent data and key figure landscape as well as the associated control and reporting tools, anchoring them in the Benefits PI area and continuously developing them further, then you are exactly right with us.

In this expert role in the Benefits PI area at the headquarters in Zurich, you have the opportunity to set accents, actively effect change, and primarily support line managers as well as the department head. Furthermore: Teamwork makes the dream work! In this important interface function, you are able to promote a motivating cooperation culture in a dynamic and successful environment.

Find out here why Zurich Switzerland is among the "Top 3" employers in Switzerland. Become part of it and apply as Portfolio & Business Intelligence Manager Centre of Competence Claims Personal Insurance.

What you do

• You are the central contact person for line managers and act as the "SPOC" for cross-claims performance management in all questions regarding analysis, control, and data usage within Benefits PI; in doing so, you also coordinate with the specialist department, Finance (Reserving), Underwriting, and Performance Management to establish an integral financial view on a common data basis.
• You work at the interface between the specialist department, process management, and technical demands, support the development of clear control and reporting tools for the entire Benefits PI area, commission the implementation of dashboards and reporting solutions, and closely accompany these to optimally manage our core process landscape.
• You build a consistent, area-wide anchored data and key figure landscape for all levels of Benefits PI, analyse professional data requirements and translate them into meaningful (process) key figures, ensure their continuous development, and provide enablement and utilisation across all management levels.
• You analyse existing data and control tools, identify optimisation potentials, prepare decision bases for line managers and the department head, and contribute significantly to enabling data-based decisions in the Benefits PI area.
• You promote a motivating cooperation and change culture within the team, work closely with cross-claims performance management, and ensure that key figures and reports are anchored in the daily routine of managers and actively used for control.

What you bring

• Several years of experience (approx. 3-6 years) in a performance management role, ideally in personal insurance (daily sickness benefits/accident insurance/accident insurance supplementary) or a similar environment.
• Solid project management skills (e.g. in project control, stakeholder coordination, handling change) and a profound understanding of industry-specific requirements at the interface of specialist, technology, and finance.
• University degree (Uni/FH) in economics, business administration, data analytics, finance, consulting, or a comparable field; experience in the insurance environment.
• An open, resilient, and team-oriented personality with a positive and proactive attitude – even when things get hectic – as well as enjoyment in enabling others and sharing knowledge.
• Very good German and English skills; French is a plus.

Your contact

Senior Talent Acquisition Consultant: Bernd Makasy (044 628 42 14)

Additional information

Part-time or full-time: 80 - 100%

Work location: Zurich, Oerlikon

Hybrid working: up to 40%

We look forward to your online application – even without a cover letter.
You are welcome to convince us of your motivation in a personal meeting.

Who we are

Zurich is a strong brand – more than 1.4 million Swiss customers trust our products and services. The basis of our success is our 53,000 employees worldwide who help our customers in 210 countries and territories to better understand their risks and protect themselves against them. To deliver daily performance, we offer our employees flexible working models and interesting training opportunities. As a Zurich employee, you benefit from a variety of advantages and a strong culture characterised by acceptance, diversity, and team orientation. 

At Zurich, we cultivate a culture of diversity and inclusion. Our goals and values are created to protect our employees, foster trust, and help them realise their full potential. We stand for fairness and equality among our employees, regardless of gender, gender identity, sexual orientation, origin, ethnicity, religion, etc. The acquisition of our talents and recruitment processes reflect this commitment in everyday life. Join us and become part of this culture.

Why has Zurich been successful for over 150 years? See for yourself here and become part of it.

Information for recruitment agencies

Zurich does not accept unsolicited applications from recruitment agencies for this position. Recruitment agencies are therefore kindly requested not to submit candidate documents to our employees or via our online career portal. We disclaim any responsibility for unsolicited applications and any fees and thank you for your understanding.