System Manager

About the job

• You define the services to be provided according to business management principles together with the customer
• You lead the offer and negotiation phase for the conclusion of service agreements or support sales in their development.
• You coordinate and monitor compliance with the agreed service agreements/levels across departments
• You periodically determine and review the life cycle cost relevant information and prepare it as a basis for decisions
• You negotiate, manage and monitor contracts, licenses, etc. with third-party companies in close cooperation with sales, purchasing and legal services
• You develop proposals for system improvements and reduction of life cycle costs
• You initiate changes and/or modifications based on events or experiences; you are a member of the corresponding board or lead it if necessary
• You provide technical support and supervise the maintenance department

• A completed technical basic education with further training at the level of higher technical school (HF) or university of applied sciences (FH), preferably in business administration or technical field
• Strong organizational skills, as well as confident appearance and negotiation skills
• Professional experience in customer service, services, maintenance, project business
• Knowledge of Swiss army logistics and processes is an advantage
• Stylistic German and good English skills, French skills are an advantage
• Entrepreneurially acting personality with analytical skills, combined with negotiation skills and persistence
• Impeccable reputation

About 3000 employees of RUAG and RUAG Real Estate make a significant contribution to the security of Switzerland every day. They ensure that the Swiss Army as well as other operational and security organizations can always fully perform their tasks.

• A completed technical basic education with further training at the level of higher technical school (HF) or university of applied sciences (FH), preferably in business administration or technical field
• Strong organizational skills, as well as confident appearance and negotiation skills
• Professional experience in customer service, services, maintenance, project business
• Knowledge of Swiss army logistics and processes is an advantage
• Stylistic German and good English skills, French skills are an advantage
• Entrepreneurially acting personality with analytical skills, combined with negotiation skills and persistence
• Impeccable reputation

• You define the services to be provided according to business management principles together with the customer
• You lead the offer and negotiation phase for the conclusion of service agreements or support sales in their development.
• You coordinate and monitor compliance with the agreed service agreements/levels across departments
• You periodically determine and review the life cycle cost relevant information and prepare it as a basis for decisions
• You negotiate, manage and monitor contracts, licenses, etc. with third-party companies in close cooperation with sales, purchasing and legal services
• You develop proposals for system improvements and reduction of life cycle costs
• You initiate changes and/or modifications based on events or experiences; you are a member of the corresponding board or lead it if necessary
• You provide technical support and supervise the maintenance department