Rotating Receptionist / Night Shift Focus (M/F)

09 July 2026
100%
Geneva

Job summary

We are a global leader with over 250,000 individuals making a difference daily. Here at Novotel Genève Centre, we prioritize diversity and inclusion.

Tasks

Welcome guests warmly, ensuring a high-quality experience.
Handle check-in/check-out procedures using our hotel system.
Communicate vital information to staff for guest satisfaction.

Skills

Fluency in English and a second language is required.
Strong computer skills, including OPERA and spreadsheets.
Excellent communication and teamwork abilities.

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About the job

Company Description

We are much more than a global leader. We are over 250,000 women and men sharing something unique every day, welcoming the world. We look after millions of guests. Curiosity drives us, as does care for others. We love the blend of cultures. We share strong values: passion for the customer, sustainable performance, a spirit of conquest, innovation, trust and respect.

We are proud of our differences. Yes, we are pioneers – and we always go further with boldness, imagination and passion.

The Novotel Geneva Centre, a 4-star establishment nestled in the heart of Geneva, offers 206 elegant rooms, a friendly restaurant and bar, a well-equipped fitness centre and 5 rooms dedicated to conferences or seminars. Complementing this offer, the Residence provides 30 studios located just behind the Novotel. Our team, working for these two entities, thus ensures quality service and a memorable experience for our clients.

Job Description

Willingness and ability to work night shifts (Reception and night administrative work)
Ensures guests receive a warm, efficient welcome in line with the establishment’s quality standards
Performs computer and administrative procedures related to check-in/check-out on the hotel’s IT system
Verifies client guarantees and reservations
Ensures follow-up of guests’ stays by communicating important information to colleagues and superiors and by verifying guarantees
Answers telephone calls and occasionally takes reservations
Maintains, verifies and controls their personal cash register
Responds to various guest requests and follows up to ensure their satisfaction
Provides guests with tourist information
Completes various projects assigned by management
Applies procedures and policies defined by the brand and hotel regarding guest control and personal security
Ensures special guest requests are passed on to the relevant departments
Embodies the Heartist spirit in interactions with guests

Qualifications

Fluency in English and a second language according to hotel needs
Service and hospitality mindset
Passion for the customer
IT skills (word processing and spreadsheets, OPERA)
Excellent interpersonal skills, outstanding communication (internal and with guests)
Ability to work effectively in a team and initiative
Attention to detail
Organisation and rigour
Flexibility and versatility

Additional Information

Our commitment to diversity and inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talents.