Team Leader Service and Support

About the job

Introduction

SEA-Schliess Systeme AG, headquartered in Zollikofen, is a family business specialising in locking, access, and security technology. We combine classic mechanics with modern electronics, digital access solutions, and control technology, offering our customers individual, well-thought-out, and reliable security solutions.

Do you keep an overview when technical cases become challenging, coordinate the next steps, and support an experienced team in finding solutions? Your focus with us is on technical coordination and support. Professional and personnel team leadership complements your tasks.

Responsibilities

• Coordination: Managing and prioritising technical customer enquiries, support cases, and repairs.
• Technical Support: Assisting the team with complex faults and accompanying demanding complaints.
• Team Leadership: Professional and personnel management of employees.
• Processes & Training: Optimising procedures, knowledge exchange, and organising training for customers/partners.

Qualifications

• Completed technical training, for example in electronics, automation, computer science, or a comparable field.
• Experience in technical customer service/support (experience in locking/security technology is an advantage).
• Leadership experience and willingness to take responsibility for a team.
• Analytical, solution-oriented, and customer-friendly personality.
• Very good German and good French language skills.

Application

Would you like to contribute your technical experience and leadership skills with us and ensure reliable customer service together with your team? We offer you thorough induction in an experienced team.

We look forward to meeting you.