Service Technician* Elevator - Dübendorf and Volketswil Region

Customer Relationship Management
• Responsible for customer satisfaction through quality of service as well as through regular, proactive and precise communication on site (estimated arrival time, work performed, etc.)
• Responsible for the precise reporting of work performed in real time (at system level) to ensure the accuracy of e-Optimum and customer notifications.
• Responsible for maintaining excellent relationships with customers, contacts and end users on site by applying the ambassador philosophy.
• Responsible for the safety and performance of the system
• Responsible for managing the site environment during service work
• Responsible for identifying risks at the site and communicating these risks to the team leader
• Responsible for taking immediate action at the site upon identifying a high risk and applying the escalation procedure
• Responsible for identifying "unplanned" service repairs based on system requirements; also responsible for contacting the on-site contact person to obtain approval if not contractually agreed, as well as for carrying out

Service Measures
• Responsible for the safety of end users and the site
• Responsible for a safe working environment
• Responsible for safe working practices and performing work in accordance with maintenance and safety regulations.
• Responsible for carrying out service visits (planned maintenance, trips and service repairs) considering schedule and time limits (travel time), quality standards, allocated time and processes
• Responsible for effectively planning their workload in collaboration with the service team leader
• Responsible for reporting sales leads to the team leader
• Responsible for precise and timely reporting of work performed according to the process
• Responsible for submitting timesheets based on the work performed
• Responsible for managing their inventory (restocking, storage, stock transfer, etc.), identifying required spare parts, requesting spare parts from their team leader.
• Responsible for ensuring that service tools, vehicle, instruments, etc. are maintained and in perfect and safe condition
• Contributes to ongoing improvements of products, procedures and safety through feedback to the PCM organisation and their team leader
Leadership / Personnel Management
• Responsible for regularly providing their team leader with up-to-date information
• Responsible for familiarising themselves with all aspects of the elevator and related technology; responsible for attending offered training
• May be tasked with providing training/coaching for persons designated by the team leader

At KONE, we focus on creating an innovative and collaborative work culture where we value the contribution of each individual. Employee engagement is a key area for us and we encourage our employees to get involved and share information and ideas. Sustainability is an integral part of our culture and daily work. We follow ethical business practices and aim to build a culture of togetherness where colleagues trust and respect each other and where good performance is recognised. As a company that offers a great workplace, we are proud to provide a variety of experiences and opportunities to help you achieve your professional and personal goals and enjoy a healthy, balanced life.

For more information, please visit https://careers.kone.com/en/