Employee Donor Contact Centre (m/f/d) 60%

About the job

We are looking for reinforcement for our Donor Contact Centre in Bern with immediate effect or by arrangement. Together with your team, you are the first point of contact for our donors and thus help to ensure the blood supply and save lives.

What you can achieve

• Advise donors from the existing donor base and motivate them to donate blood
• Make appointments for blood donations and maintain data in the appointment reservation system
• Provide medical information to our donors (by phone / in writing by email)
• Carry out general administrative tasks (e.g. correspondence)
• Process feedback from our donors

What you bring with you

• Completed basic training and experience in customer service/telephony
• Good MS Office skills
• Sense of duty, precise working method and high customer orientation
• Fluent German skills as well as good French skills
• Enjoyment in contact with people as well as a pronounced empathy
• Flexibility for irregular work assignments from Monday to Friday (no weekend duties)

What to expect from us

An exciting and meaningful activity in a lively team with appreciative cooperation. Your workplace is located at the headquarters in Bern. You also benefit from contemporary employment conditions and very progressive social benefits.

Do you want to become part of a humanitarian idea and shape the future with us? Then we look forward to receiving your complete application. For further information, please contact Mr Thomas Brudermann, Head of Donor Contact Centre, Tel. 031 384 22 54