Telephone Customer Advisor (80% - 100%)
- 09 June 2026
- 80 – 100%
- Permanent position
- Zürich
Job summary
Join SVA Zürich as a telephone customer advisor! Enjoy a dynamic work environment.
Tasks
- Handle inquiries regarding social insurance with care and efficiency.
- Provide quick solutions and escalate complex issues to specialists.
- Create positive experiences for clients through effective communication.
Skills
- Completion of commercial training (EFZ) is required.
- Excellent German language skills are essential for this role.
- Empathy and a sense of humor are key to success in this position.
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About the job
Telephone Customer Advisor (80% - 100%)
Your voice makes the difference.
With us, you are more than just the first voice on the phone. You answer all enquiries related to social insurance. You listen, identify needs, and ensure that customers truly feel well cared for. You find practical and quick solutions to many concerns. More complex enquiries are forwarded to the responsible specialists. One thing is certain, your job is demanding and the pace is fast. However, you do not let your counterpart feel this, because you are a service professional and keep a cool head.
What to expect:
- A lively working day with varied conversations
- The opportunity to help people daily and create positive experiences
- A dynamic and meaningful environment with exciting challenges
- Individual and structured training in the area of responsibility as well as personal support
- A motivated team that sticks together and enjoys laughing
What you bring:
- Commercial apprenticeship with federal certificate (EFZ)
- You enjoy telephoning – even when it gets hectic
- Very good German skills are a must; you also understand Swiss German without problems
- Social insurance specialist certificate is desirable
- Networked and efficient thinking as well as high resilience
- Empathy is as important to you as a suitable pinch of humour
Further information
SVA Zürich is the competence centre for social insurance. It is one of the top employers in the canton and is within walking distance of Zurich main station. There are good reasons why our approximately 1200 employees are above average satisfied: a meaningful activity, flexible working hours with home office, good social benefits, and an appreciative informal culture. Would you like to develop professionally and personally? Welcome to us!
Learn more about SVA Zürich at www.svazurich.ch/erleben.
Our HR specialist Edith Steuble will be happy to provide you with further information. Telephone 044 448 58 43.
