Quality Engineer in Customer Support (a) 80 - 100%

(a)ll are addressed. Gender, age, origin? We are interested in your skills and enthusiasm for this position.

You think analytically, systematically get to the root of causes and want to achieve real improvements with your work? Then you are right with us.

As a Quality Engineer in Customer Support, you make a decisive contribution to efficient quality management. You independently process customer returns and take responsibility for deciding on the appropriate method for problem analysis. In doing so, you act as a connecting interface between customer, development and sales and contribute significantly to quality improvement, continuous product enhancement and customer satisfaction.

• You systematically analyse our electronic sensors
• You create well-founded quality reports (8D / 4D) and work closely with marketing and sales
• You process internal and external quality notifications and initiate appropriate improvement measures
• You lead cross-organisational 8D teams and take over technical customer communication - clear, precise and solution-oriented
• You organise and moderate internal quality circles, also across locations with our international subsidiaries
• You support the quality manager in internal and external audits

• A successfully completed electronic or electromechanical basic training with further education to Electronics Engineer HF / FH
• Several years of practical experience in the "electrical engineering" environment or in device analysis with a focus on electronics as well as very good understanding of pressure and sensor technology
• Sound experience with quality methods such as 8D analyses and FMEAs
• Experience in conducting process and product audits
• Professional and efficient customer communication, even on technically demanding topics
• Very good German and English skills, spoken and written
• A solution-oriented, structured way of working with high quality standards and enjoyment in sustainably improving things

• An interesting and challenging field of activity in which you can contribute and implement your own ideas
• High personal responsibility and short decision-making paths thanks to flat hierarchies
• Flexible working models (including home office options)
• An open corporate culture – our employees describe it with attributes such as helpful, familiar and appreciative
• Modern infrastructure in an innovative company in the most beautiful location in the Zurich Oberland (parking available).