Supporter eBanking Service

You advise our customers with great commitment and passion on the digital channels and represent their interests as well as those of Zürcher Kantonalbank. 

As the hub between our customers and sales, we offer individual support and tailored solutions. Are you ready to become part of a great team?

• You ensure the telephone and written 1st level support of our digital channels (eBanking, ZKB Mobile Banking, ZKB TWINT, frankly, ZKB InfoApp, financial information)
• As a Digital Enabler, you enthusiastically guide our customers through digitalization
• First point of contact for our customers in handling fraud cases
• You take turns being responsible for evening and weekend shifts
• Occasionally, you support and work on projects and testing

• Professional experience in telephone communication such as contact center, personal customer consulting, or IT support
• With your above-average IT affinity and interest in new technologies and trends, you actively shape the innovation process
• Thanks to your pronounced empathy, you can easily put yourself in our customers and their needs
• You are a communicative personality and have great enthusiasm for customer contact
• You are proficient in German and English, both spoken and written; additional foreign language skills in another national language are an advantage

• The start of a versatile career - as a supporter in the eBanking Service, we offer you extensive development and qualification opportunities
• You will become part of a committed, dynamic, and family-like team 
• Various events and internal networks offer you the opportunity to network quickly
• An attractive workplace in the lively Zurich District 5, directly at Hardbrücke station, awaits you
• We offer an attractive salary consisting of a fixed base salary and a variable compensation
• An attractive overall package with many benefits and discounts, such as support for public transport, special conditions for banking transactions, supplementary insurance, and mortgages