Urdorf
Yesterday
Service Desk / 1st Level Support Health Sector (Maternity Cover until 31.08.2026)
- Publication date:11 December 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Urdorf
Job summary
Join Als Ärztekasse Genossenschaft, a leader in practice administration. Enjoy a supportive work environment with flexible options.
Tasks
- Provide 1st level support for healthcare software users.
- Assist clients with application questions and resolve issues.
- Collaborate closely with the support team on various tasks.
Skills
- Experience in medical billing and knowledge of Swiss healthcare.
- Strong communication and customer-oriented mindset.
- Good IT skills and technical understanding.
Is this helpful?
About the job
As Ärztekasse Cooperative, we are the leading company in practice administration for outpatient service providers. We support doctors, attending physicians,
group practices as well as therapists (physiotherapists, osteopaths, psychologists, etc.) in the healthcare sector with IT industry solutions and comprehensive service packages. From appointment administration to the fully structured electronic medical record to the billing system, the entire practice process is mapped.
To strengthen our team, we are looking for you for our
Service Desk / 1st Level Support Health Sector (Maternity Cover until 31.08.2026)
Workload: 100%
Start: immediately or by arrangement
Duration: limited until August 31, 2026 (maternity cover)
Workplace: Urdorf
Main tasks
In this role, you are the direct contact person for our customers who use our
software solutions. You assist with the application, answer questions, and resolve incidents directly by phone or forward them to internal departments.
You take on a dynamic range of tasks and enjoy supporting practices in
using IT and with billing questions. You triage and prioritize independently and work closely with our support team.
Requirements
- Communicative and customer-oriented personality
- Good IT user skills and technical understanding
- Very good oral and written German skills
- Independent and flexible working style
- Experience in medical billing with practice software
- Knowledge of the Swiss healthcare system (e.g., medical practice assistant, MPA)
What we offer
- 40-hour week
- 25 days of vacation
- Modern infrastructure
- Hybrid work with home office option
Further information
You work in a well-coordinated team with extensive expertise and practical experience. Appreciative interaction is important to us – as well as clear communication and mutual support in everyday work.
We look forward to your application!
Please send your application by email to recruiting@aerztekasse.ch.
