Support the Digital Future of Social Insurance

About the job

Our ELAR team ensures that the electronic workflow and archive system (ELAR) runs smoothly – a central component for the cantonal social insurance institutions and compensation offices. To provide our customers with the best service at all times, we are looking for you as a 2nd-Level ICT Supporter (m/f/d).

Your mission: You are the interface between technology and business and ensure that complex challenges are resolved quickly and sustainably.

What you will achieve

Your main tasks are:

Handling and resolving demanding technical tickets in 2nd-level support

Coordinating cross-team incidents and problem tickets

Analysing and narrowing down system limitations

Contributing to and optimising internal processes

Communicating solutions to internal and external stakeholders

Maintaining our knowledge database

Participating in exciting projects

Why you will succeed

For this varied role, we are looking for committed and customer-oriented individuals with the following profile:

Completed training in computer science or comparable qualification

Experience in 2nd-/3rd-level support of software applications (at least 2 years desirable)

Independent, analytical, structured working style and enjoyment of teamwork

Very good German skills, additional national languages are a plus

Advanced SQL knowledge is desirable

We offer

• Flexible working models and home office options
• Modern work equipment and top-equipped offices in a central location
• Free smartphone with subscription, half-fare travelcard and attractive training opportunities
• At least 25 days of holiday for your work-life balance

Application process

01Send us your documentsIf your skills meet our requirements, please send us your complete dossier via the application form or by email.

02We contact youWe review your documents and either we or our external personnel service provider will contact you for an initial exchange.

03We deepen our acquaintanceAt two meetings at the IGS, we will see if we are a good fit. And if you wish, you can also complete a trial day with us.

04The decision is madeAfterwards, you and our respective recruitment team will individually decide whether we want to pursue a joint path and conclude a contract. This is the actual starting signal!

Questions & answers

Ideal for us are your complete CV, all work references and certificates of education and further training as well as diplomas. Please write two to three sentences explaining why you are interested in this job.

We look forward to receiving an email with your documents as a PDF. Or even better: use the application form on our website, where you can upload your documents directly as a PDF.

Within three working days, you will receive an acknowledgement of receipt from us. Depending on the status of the recruitment process and any (holiday) absences, it may take up to two weeks before you receive a response regarding the next steps.

Spontaneous applications are welcome. We are happy to check whether you fit our profiles and whether we have a corresponding vacancy in the near future.

However, depending on the profile, it may take some time before we can provide a conclusive response. We therefore ask for your patience.

Yes, gladly. We also welcome (speculative) applications from career starters or students who are, for example, looking for holiday jobs or employment as working students.

We currently work with selected recruitment agencies under corresponding contractual agreements. We therefore ask you not to submit dossiers without prior consultation. Thank you for your understanding.

Flexible working hours

Modern working environment, standing desk

Home office possible

Central workplace near main station

Generous opportunities for further training

40-hour week, 5–6 weeks holiday

Business iPhone with CH flat rate

Private accident insurance

Contribution to childcare costs