Junior Customer Advisor - Sales and Customer Management ERP Solutions (m/f/d)

About the job

Use your skills to digitalise Swiss SMEs and help make their daily work easier.

As a Junior Customer Advisor, you are part of a team of around five people. Your focus is on actively acquiring new customers and supporting existing customers in the construction, building materials, recycling, and sewer sectors. You present our business software to prospects, analyse their business processes, and develop individual solution concepts together with the software development team. You accompany customers from A to Z: from the initial contact through to the preparation of offers and project support, right up to invoicing. With gained experience, you can also manage more demanding customer projects. Even after project completion, you maintain a long-term partnership with customers and are the first point of contact as a customer advisor. You enjoy the interface role between the customer and software engineers.

Where we stand

Informaticon specialises in business software and IT services for SMEs in the German-speaking region. Thanks to the unique architecture of our business software, individual customisations can be made per customer and innovative processes can be realised across platforms, resulting in high customer satisfaction. The department for the building materials, construction, recycling, and sewer sectors has a solid and growing customer base.

What we expect

Enjoyment in acquisition and strong customer orientation
Initial contacts come easily to you, you listen actively, and you make the customers’ challenges your own.

Quick comprehension and interconnected thinking
After a short time, you understand the customer’s business processes and can provide well-founded recommendations accordingly.

Strong communication skills
You find communication easy and enjoy working with different personalities.

Qualification
HF/FH in Business Economics, Business Informatics, or a related field of study. We are open to recent graduates or those currently completing their studies.

What awaits you

We take every concern seriously and ensure that the customer feels well looked after with us. Long-term customer relationships are more important to us than short-term success. We take initiative and do what needs to be done – even beyond our own area. Together we are successful because we value each individual’s personality and deploy them according to their respective strengths.