Customer Success Manager - Customer Experience

About the job

Customer Success Manager - Customer Experience

Job Description

Are you passionate about the digitalisation of customer processes?

This is what gets you up in the morning:

• You accompany our customers long-term in the further development of their customer experience and CRM solutions, ensuring they continuously create added value.
• You identify new optimisation and digitalisation potentials in marketing, sales and customer service together with our customers.
• You analyse new requirements, prioritise them together with stakeholders and develop roadmaps for the successful further development of the solution.
• You take responsibility for quality, deadlines and budget of your development projects and changes.
• You coordinate the implementation of requirements with consultants, architects, developers and the service desk.
• You ensure stable operations and make sure that incidents, changes and further developments are implemented efficiently.
• You advise our customers on the use of new technologies within the Microsoft ecosystem, especially Dynamics 365, Power Platform, Customer Insights and Copilot.
• You present new components as a multiplier, which we have successfully deployed with other customers and which can support your customers in their business.
• You present progress, manage risks and ensure that the expected business value is achieved.
• You develop long-term customer relationships and establish yourself as a trusted sparring partner for departments and management.
• You work closely with our customer experience teams and actively contribute to the success of our customers.

We expect from you:

• Completed tertiary education (university or university of applied sciences), ideally in business informatics, business administration or a comparable field.
• Several years of experience in managing IT projects, preferably in the CRM or customer experience environment.
• Experience in the Microsoft ecosystem, especially with Dynamics 365, the Power Platform and Copilot, or with comparable CRM platforms.
• Experience in working with customers and demanding stakeholders.

Strong communication and negotiation skills

• Structured, solution-oriented working style as well as a high sense of responsibility.
• Excellent Swiss German and very good English skills.
• Work location: Zurich, Bern or Basel and willingness to travel within Switzerland.

Be inspired by the isolutions experience and become part of a team that openly shares knowledge, supports each other and achieves great things together.

Application process

What does the application process look like?

Benefits

isolutions - the way we are and work

Long live team spirit

We work with and for each other. Everyone takes responsibility independently and supports through their personality and ability. There is always time for a ping pong tournament or an after-work beer. #teamwork

Work-life balance, home office and workation

How do you like to work? We believe in a hybrid model for maximum efficiency, so you can work flexibly with us. Want to combine work and holidays sometimes? Whether in the isolutions office, from home or on workation - we make it possible. Because a healthy work-life balance is important to us! #wecareaboutyou

Central location

All our locations - Bern, Zurich, Basel and Barcelona - offer a central location. So you are always well connected and quickly from A to B. #stayconnected #whereeveryouare

Flat hierarchies, open feedback and corporate culture

We believe in the skills and abilities of every employee. With us, you don’t climb a career ladder - specialist and leadership skills are equally recognised and promoted. You can contribute and make a difference with us. Exchange, open communication and feedback are part of the corporate culture and actively lived. We achieve our successes together. #bettertogether

Events are in our DNA

Those who work must also be rewarded! We start the year with an annual kickoff, enjoy the summer at the summer party and round off the year with a big Christmas party. But we also celebrate successes throughout the year: quarterly parties, happenings and get-togethers happen again and again - in the team and with customers. #celebratesuccessestogether #morefuntogether

For the sake of the environment

Thanks to our central locations, our employees can easily travel by public transport. We support the commute of all employees with a half-fare travelcard. Business trips are of course fully covered. #travelandwork

Employee promotion and development

We not only shape the future of our customers, but also offer development opportunities to our employees - individually and tailored to personal needs. #shapeyourcareer

Holidays can also be extended

Because we want our employees to relax, you get 27 days of holiday at isolutions! Are you keen to travel and want even more holidays? No problem! At isolutions you can buy up to 1 month of additional holiday! #chargeyourbatteries

+ 1 week Corporate Social Responsibility

Give something back to the world and your fellow human beings! We want to encourage our employees to do good. That’s why we give every employee an additional week of holiday for social engagement. #getengaged #socialresponsibility #charity

Talking together

Every Monday we start the week together. Our CEO kicks off the week, employees inspire with their stories and successes are celebrated together. Breakfast is always provided. #mondayslikethis

Contact

Get in touch for an exchange.

Lucas Badertscher

Business Unit Lead Customer Experience

BSc in Business Informatics