Training as a Mobility and Transport Service Clerk at the Travel Centre 2027 (m/f/d)

About the job

We are Deutsche Bahn. Millions of passengers travel with us every day and we transport enormous quantities of goods – throughout Germany and neighbouring Europe. Too often, we also disappoint. That is why we are working intensively on a better railway. For that, we need power and you! We are one of the most diverse employers in Germany. Every year, we look for around 5,000 trainees in 50 different training professions who want to make the railway a little better with us day by day. Join in: We offer you attractive benefits, a fixed contact person, and a great team by your side. And after successful training, you have excellent chances of being taken on!

You enjoy contact with people and service is totally your thing – then training in transport service is just right for you!

From 01.09.2027, we are looking for you for the 3-year training as a Mobility and Transport Service Clerk (m/f/d) at DB Vertrieb GmbH in Freiburg im Breisgau. The vocational school is located in Karlsruhe.

This is what awaits you in your training:

• In the training as a Mobility and Transport Service Clerk, you will learn the basics of customer care as well as everything necessary about our travel offers and services
• You will then advise our customers on travel planning, ticket purchase, and service concerns in our DB travel centres
• From the start, you are an integral part of the team and wholeheartedly live our hospitality attitude
• Handling modern communication and sales systems is part of your daily business
• You will also get a behind-the-scenes look at railway operations and the cooperation between various actors at the station

Your profile:

• You have (soon) successfully completed school and your school leaving certificate is recognised in Germany
• Your German language skills correspond to at least the B2 level
• You enjoy coming into contact with people from different cultures, and foreign languages are your thing anyway
• You remain calm and keep an overview even in difficult situations
• You are responsible, reliable, solution-oriented, and enjoy working in a team
• Shift work as well as working at weekends and on public holidays is a welcome change for you

This is important to us:

Our claim is to offer all candidates the same opportunities to start with us if equally qualified. We actively promote diversity and togetherness in our teams. We appreciate every application, regardless of gender, nationality, ethnic and social origin, religion, belief, disability, age, duration of unemployment, as well as sexual orientation and identity.

Benefits

DB Youngster Community

Free travel

Rent subsidy

Mobile device

Permanent employment

Equal opportunities and self-determined participation of severely disabled persons and those with equal status as well as respectful cooperation are firmly established principles within the DB Group. Therefore, severely disabled and equally recognised applicants are given preferential consideration if equally qualified.