Senior Manager Consulting and Support Solutions (m/f/d)
- 24 October 2026
- 100%
- Zürich
About the job
80% - 100% | Product and Channel Management | Zurich | Experienced Professionals
In the Sales Platform and Processes division, we shape the central hub for customer consulting and support at Zürcher Kantonalbank. We develop and manage the digital solutions that our advisors use daily, directly influencing the quality of customer relationships and the bank's market success.
In this role, you take on key professional responsibility: you combine banking expertise with strategic thinking and turn ambitions into concrete, effective solutions. Together with a committed, interdisciplinary team, you innovatively, holistically, and sustainably shape our environment for consulting and support.
In this role, you take on key professional responsibility: you combine banking expertise with strategic thinking and turn ambitions into concrete, effective solutions. Together with a committed, interdisciplinary team, you innovatively, holistically, and sustainably shape our environment for consulting and support.
Your Responsibilities
- Holistic design and further development of an effective and efficient digital environment for consulting and customer support
- Derivation of concrete initiatives and measures from banking ambitions and divisional strategies
- Management of (partial) projects to provide solutions in line with sales needs as well as regulatory, strategic, and technological frameworks
- Targeted optimisation and documentation of consulting and support processes
- Close, collaborative cooperation with sales, business engineering, IT, marketing, and stakeholders at strategic professional and management levels
Your Profile
- Completed studies in business administration, business informatics, financial planning, or a comparable qualification
- At least five years of experience in the banking environment with solid banking expertise, experience in project management and/or customer consulting/support
- Proven strategic, holistic, and conceptual thinking
- Excellent organisational and project management skills, ideally with experience in agile methods
- Strong affinity for IT and digitalisation as well as interest in innovative technologies; experience with CRM or consulting solutions (e.g. BSI) can be an advantage
- Excellent communication skills, a convincing presence, and conceptually precise and audience-appropriate preparation of complex content, also as a decision basis for management
- High commitment, flexibility, and initiative
Our Offer
- A central, responsible role in a strategically important area of the bank
- The opportunity to actively shape the sales of the future and sustainably influence our consulting and support landscape
- A highly qualified, motivated, and professional team that shares expertise and achieves impact together
- A modern workplace in the heart of the largest economic area in Switzerland
- A comprehensive overall package that, in addition to an attractive base salary and variable remuneration, offers many benefits and discounts – from A for pension provision to Z for ZVV bonus pass
Nimisha Kasamkattil
is happy to assist you.
Phone: 044 292 30 69
is happy to assist you.
Phone: 044 292 30 69
