Colombier
Yesterday
Customer Relationship Advisor
- 21 April 2026
- 100%
- Permanent position
- Colombier
Job summary
Join BCN, a community-focused bank committed to quality service. Enjoy a supportive work environment and excellent benefits.
Tasks
- Serve as the first point of contact for client inquiries via phone.
- Assist with requests for basic banking products and digital services.
- Identify business opportunities and refer clients to appropriate sectors.
Skills
- Commercial training or equivalent with finance experience preferred.
- Strong communication skills in French and at least one foreign language.
- Motivated team player with a positive, solution-oriented mindset.
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About the job
Customer Relationship Advisor
A locally established community bank in the canton, BCN is a human-sized bank offering quality services to its private clients and businesses. Proud of our commitments based on ESG principles, recognized as an eco-company and as a fair employer, we strongly contribute to the regional economic life and consider that our success is closely linked to the professional and human qualities of our employees. For you, are autonomy, commitment, responsibilities, projects, sustainable development, and training meaningful words? We would be pleased to discuss with you how they could help reveal your talents within our organization.
To strengthen our team of 15 employees and develop our activities, we are looking, for immediate start or to be agreed, for a
Customer Relationship Advisor
Main tasks
- Act as the first point of contact to inform or direct clients by phone
- Respond to requests related to our basic banking products and digital services (e-banking, Twint, etc.)
- Perform various administrative tasks related to phone calls
- Identify business potentials and refer clients and prospects to the appropriate departments
- Active advising and selling of the product range
- Inform, support, and actively collaborate with other bank services
Professional skills and abilities
- Training in the commercial field (CFC commercial employee or equivalent)
- Experience in the financial sector or several years of experience in call centers
- Ease in advisory and sales activities
- Oral and written communication skills
- Perfect command of French and at least one foreign language (German, English, etc.)
Personal qualities
- Enthusiastic about customer contact and the banking field
- Possess a team spirit and great flexibility
- Positive and solution-oriented mindset
- Sense of priorities and organization
- Motivated by achieving goals
We offer
- Certified and job-oriented training
- Top social benefits and attractive working conditions
- A varied job in a dynamic work environment
- A human-sized institution
Workplace / Department: Colombier / Remote Customer Relationship Center
Start date: immediate or to be agreed
Application deadline: May 24, 2026
