Specialist Internal Sales (m/f/d)

About the job

You support the expansion of our repair business (»T« Business) by preparing, implementing sales campaigns and actively tracking their success. A key part of your role is telephone contact with existing and potential customers. You accompany sales opportunities from campaign preparation through customer approach to follow-up of offers and simultaneously support our technical sales consultants with selected administrative sales tasks.

Your tasks

• Preparation and execution of sales campaigns in the repair business, including data preparation, target customer analysis and creation of call lists
• Active telephone follow-up of campaigns, offers and sales opportunities until customer decision or order receipt
• Identification of customer needs, presentation of simple repair solutions as well as professional handling of customer enquiries and objections
• Support of technical sales consultants in the creation and follow-up of offers, procurement of missing information and maintenance of customer files
• Recording of orders and ongoing maintenance of customer, system and sales opportunity data as well as conversation notes in the CRM system
• Close cooperation with technical sales consultants, internal teams and field sales as well as coordination of next steps in complex or technical matters
• Monitoring of campaign results and sales opportunities as well as participation in the continuous improvement of processes and data quality

Your profile

• Completed commercial training or comparable qualification
• At least 2 to 3 years of professional experience in a comparable role
• Experience in telephone sales, customer service, internal sales, lead management or sales administration
• Experience in a technical, industrial or B2B environment is an advantage
• Enjoyment of telephone customer contact as well as a confident and professional manner
• High initiative, persistence and customer orientation
• Very good organisational skills and a strong sense of priorities
• Good knowledge of CRM systems, Excel and Microsoft 365
• Affinity for digital tools as well as a high standard of data quality
• Team player with the ability to work independently and cross-functionally
• Languages: German at native level. Good English skills and knowledge of another Swiss national language are an advantage

Our corporate culture is our most important asset, deeply rooted in the company and lived and valued by all employees. More information about our «Otis Absolutes» can be found here . 
 

Join us - move up!

Our recruiting team looks forward to receiving your application via our career page.

Unfortunately, applications via other channels and through recruitment agencies cannot be considered.